• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Creative Cloud Fehler beim Neustart

New Here ,
Sep 29, 2023 Sep 29, 2023

Copy link to clipboard

Copied

Hallo, nach Neuinstallation von MACOS Catalina erhalte ich beim Neustart eine Adobe Creative cloud Fehlermeldung (siehe Anhang), die sich nicht löschen lässt. Die Reparaturoption funktioniert nicht. Ich seh dann nur noch den farbigen Ball und kann mit dem Notebook nicht mehr arbeiten, weil die Meldung nicht verschwindet und wohl die Reperatur nicht funktioniert. Die Meldung erscheint auch wenn ich das Program Creative Cloud in den Papierkorb lege. Ich kann so meinen gesamten Computer nicht benutzen.

Views

65

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 29, 2023 Sep 29, 2023

Copy link to clipboard

Copied

[Moderator moved from Using the Community forums to Creative Cloud Desktop.]

 

Adobe Creative Cloud requires the latest OS, no more than 2 versions back.  Apple just released Sonoma.  Before that, macOS 13 (Ventura), macOS 12 (Monterey), and macOS 11 (Big Sur).  Catalina is not a supported OS.

https://helpx.adobe.com/download-install/kb/operating-system-guidelines.html

https://helpx.adobe.com/creative-cloud/system-requirements.html

 

If you can't upgrade your operating system, functionality may be limited—until you can upgrade.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 29, 2023 Sep 29, 2023

Copy link to clipboard

Copied

LATEST

@Nancy OShea 

 

i'm not sure that's a catalina issue.  per these specs, some catalina versions are supported, https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop-app-system-requirements.html

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines