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photolawler
Participant
November 8, 2017
Answered

Creative Cloud Glitching, Keeps crashing and asking me to repair

  • November 8, 2017
  • 2 replies
  • 11938 views

As the title states my software keeps crashing and or prompting me to repair or quit out.

I have done the repair, nothing. I went online and tried every single step listed on the website to no help.I am at my whits end and need help resolving this.

I can not download any programs because Creative cloud keeps crashing the downloader.

Has anyone experienced this? if so what was done to resolve this issue.

Thanks,

Zack

    This topic has been closed for replies.
    Correct answer photolawler

    I did all of the that, ran all the uninstallers but nothing worked. I had to factory reset my computer to get it to work right again.

    I couldn’t find someone online who was having the same problem. Resetting my computer fixed the problem. Don’t know what the heck happened. One day working the next not 

    Thanks,

    Zack Lawler

    2 replies

    T
    Thomas5CCE
    Participant
    November 18, 2020

    Same problem here, Creative Cloud keeps on crashing which slows down the computer to basically infinitively long response times. The only thing that seems to work is rescueing, what I am working on, restarting the computer and then shutting all Adobe programs down. I need a fix for this. It is really troublesome. 

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      September 6, 2023

      @Thomas5CCE 

       

      do a clean cc install carefully following each applicable step:

      uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

      then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

      clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

      check for, and if available, update your os

      if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

      if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

      restart your computer (don't skip this)

      reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

      use the desktop app to install your cc programs/trials

      NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 13, 2017

      uninstall everything cc using the uninstallers

      then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

      clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

      restart your computer (don't skip this)

      reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

      if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

      use the desktop app to install your cc programs/trials

      P
      photolawlerAuthorCorrect answer
      Participant
      November 14, 2017

      I did all of the that, ran all the uninstallers but nothing worked. I had to factory reset my computer to get it to work right again.

      I couldn’t find someone online who was having the same problem. Resetting my computer fixed the problem. Don’t know what the heck happened. One day working the next not 

      Thanks,

      Zack Lawler

        A
        adrock8086
        Participant
        December 23, 2017

        see message 1.


        The uninstallers fail, they launch the Creative Cloud app which crashes during the uninstall and refreshes itself to show the same apps installed.  I can't uninstall the Creative Cloud app because it claims the other apps it installed must be uninstalled first.

        This is what worked for me, to get the Creative Cloud Desktop app to uninstall CC apps without crashing:

        1. Open Task Manager and sort the process list by name, then End Task on all the Adobe processes.

        2. Open the Creative Cloud Desktop app again, and uninstall all CC apps.  It should not crash again.

        3. Then, follow the instructions in the first comment to uninstall the Creative Cloud Desktop app itself (I was not able to uninstall it using its listing in the Windows Apps, it just said there were still CC apps installed that needed it, even after a reboot).

        The instructions in the first comment work unless your Creative Cloud Desktop app is stuck crashing and trying to repair itself.  It that case, try steps 1 and 2 first, the go through the steps in the first comment.

        Thanks!

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