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creative cloud install repeat

New Here ,
Oct 06, 2023 Oct 06, 2023

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I am repeatedly required to reinstall creative cloud because it stops woking. This almost on a daily basis.

I am using a late 2013 iMac OS Catalina 10.15.7

Any fixes gratefully received - it's driving me nuts!

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App installs and updates

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Community Expert ,
Oct 06, 2023 Oct 06, 2023

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something on your computer (eg, av) is causing the problem.  try progressive disabling to pinpoint the problem.

 

<moved from cc desktop bugs>

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Community Beginner ,
Oct 18, 2023 Oct 18, 2023

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I have a Late 2013 MAC PRO 12 Core XEON Processor with 64 GB of RAM and DUAL D300 video cards. Adobe now is saying that my machine will not support the new Premiere, After Effects, and Media Encoder. This is lame on their part. I am paying for all APPS and get this kind of support. Good Luck...

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Community Expert ,
Oct 18, 2023 Oct 18, 2023

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@Moosewalk2022 

 

there are compatible apps available for your os.

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Community Beginner ,
Oct 18, 2023 Oct 18, 2023

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Yes, but if you’re paying premium you shouldn’t have to worry about lack of support. Everything was great until now. A 12 Core Processor shouldn’t be kicked out of that support.
From Brad😀

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Community Expert ,
Oct 19, 2023 Oct 19, 2023

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no sense discussing the same thing in two different threads.

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