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Jqqerry
Inspiring
August 7, 2024
Question

Creative Cloud is currently causing problems with Photoshop.

  • August 7, 2024
  • 2 replies
  • 4212 views

I mean Not each App(photoshop ...etc).

Creative Cloud latest version is  6.3.0.207.

 

And if you look at the previous release, there's something like this in the middle.

 

 

Version 6.2.0.554 was released on May 10, 2024 (required release)

Improved user interface for viewing and managing pending application updates.
Easily view and manage credits generated from the account menu.
Use application preferences to display or hide recent files from the Home tab.
A recent section of the Home tab has been improved.
For businesses with access to Creative Cloud Edition 4, the Firefly tab has been released exclusively.
In-context purchases have been activated in Creative Cloud for Teams.
Enterprise users with Acrobat privileges can now access cloud-based documents via the Files tab.
Support for Microsoft Visual C++ 12.0 has been discontinued.
Fix bugs and technical improvements.

 

" Support for Microsoft Visual C++ 12.0 has been discontinued. "

 

I was chatting with a counselor and asked if I could get a link to the previous version but they said no.

 

So at the moment I'm looking for this version (6.1.0.587.7).
Try this and I think I'll see if the series of buggy situations I'm inferring are solved.

Because the current Creative Cloud is the latest version, I tried reinstalling Windows OS, but the latest version is installed unconditionally.
But if it's a problem with Creative Cloud as I suspect, I should test the previous version of this first.
(And actually I've experienced bad situations since that update point)

 

This topic has been closed for replies.

2 replies

Jqqerry
JqqerryAuthor
Inspiring
August 7, 2024

okay. 

My doubts about this bug or issue have turned into conviction.
My laptop, which I sometimes use to use on the train or outdoors, is stuck in Photoshop 2023. (Creative Cloud remains around that version of course) - Photoshop version is 24.0.1 and The version of Creative Cloud is expected to be 6.1.0.5877.

And when I turned on the creative cloud on this laptop, the window popped up to update of course, and I tried updating it. (Of course I didn't install Photoshop 2024, I kept the original version photoshop what i have and only updated the Creative Cloud desktop.)

And Photoshop is broken.

Creative cloud was the right cause.
Why doesn't anyone report this? Is it only Photoshop affected?
I don't know because I don't use premiers or other adobe apps.

kglad
Community Expert
Community Expert
August 7, 2024

to see the versions available:  use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html


kglad
Community Expert
Community Expert
August 8, 2024

Adobe Creative Cloud desktop app 


this is the complete fix for the cc desktop app:

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

Jqqerry
JqqerryAuthor
Inspiring
August 7, 2024

If the moderators see this, please change it to the Creative Cloud category. I posted it wrong on the Photoshop side.