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Creative Cloud is showing my installed desktop apps as 'available in your plan'

Community Beginner ,
Jul 11, 2023 Jul 11, 2023

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My apps panel is showing half of my installed desktop apps as 'available'. On my computer (iMac) I have all of the below installed, (except lightroom), and this is what is shows me - so I don't know if updates are coming through.

 Screen Shot 2023-07-12 at 9.12.15 am.png

I don't know how long it has been like this, and I tried troubleshooting using this article https://helpx.adobe.com/au/creative-cloud/kb/apps-panel-reflect-creative-cloud.html

which did nothing.

I am on a iMac (Retina 5K, 27 inch, late 2014) running macOS Big Sur.

Adobe Creative Cloud version 5.11.0.522.1

 

Anyone else expereincing this issue or know of a solution? Many thanks!

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App installs and updates , Files and libraries

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Community Expert ,
Jul 11, 2023 Jul 11, 2023

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reinstall apps showing as installable, even though they are already installed.

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Adobe Employee ,
Jul 12, 2023 Jul 12, 2023

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Hi @julyanxavier86 , did you recently change your OS language, migrate apps from a different machine, or delete some cache folders? If none of the above, can you collect a log file and share with us? From the Creative Cloud app, go to "Help > Create log file" for instructions. Please share the name of the uploaded log file.

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