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Creative Cloud not updating

New Here ,
Sep 10, 2023 Sep 10, 2023

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Creative Cloud desktop on my PC tells me there is an update, and also one for Camera Raw. When I select "Update", nothing happens, and then I get a message saying:

"Windows cannot find 'C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\Adobe Installer.exe'. Make sure you typed the name correctly, and then try again."

Does anyone know what is causing this?

Thanks

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App installs and updates , Others

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Adobe Employee , Sep 10, 2023 Sep 10, 2023

Can you try running the repair utility to see if it resolves it? Instructions on how to download are here: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

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Community Expert ,
Sep 10, 2023 Sep 10, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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New Here ,
Sep 10, 2023 Sep 10, 2023

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Thanks.

I've done a reset, and tried updating again, but the same error message keeps coming up.

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Adobe Employee ,
Sep 10, 2023 Sep 10, 2023

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Can you try running the repair utility to see if it resolves it? Instructions on how to download are here: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

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New Here ,
Sep 11, 2023 Sep 11, 2023

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OK, I followed the uninstall link, and selected the "repair" option. This seems to have done the trick, I have been able to update Creative Cloud, Camera Raw and Photoshop.

Many thanks for your help.

Peter

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