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Creative Cloud shuts down immediately

Explorer ,
Mar 13, 2025 Mar 13, 2025

Lightroom and Photoshop both works fine, but creative cloud desktop app closes immediately after starting.

In Even Viewer, 

 

오류 있는 응용 프로그램 이름: Creative Cloud.exe, 버전: 6.5.0.348, 타임스탬프로: 0x6765b0c4
오류 있는 모듈 이름: AdobeGrowthSDK.dll_unloaded, 버전: 1.0.0.30, 타임스탬프: 0x6762264e
예외 코드: 0xc0000005
오류 오프셋: 0x0000000000120e98
오류 처리 ID: 0x2CC8
오류 응용 프로그램 시작 시간: 0x1DB9436D8B1D982
Faulting 응용 프로그램 경로: C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe
Faulting 모듈 경로: AdobeGrowthSDK.dll
Report Id: c94907b5-2892-4dda-872d-94e6a8b3f152
Faulting 패키지 전체 이름:

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Explorer ,
Mar 16, 2025 Mar 16, 2025

just uninstalled cc desktop.  not the other apps other than acrobat. 

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Community Expert ,
Mar 16, 2025 Mar 16, 2025

that's not following the suggested steps.

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New Here ,
Mar 26, 2025 Mar 26, 2025

アドビシステムの機能として、特定のファイルを削除すると、システムの起動時にファイルが欠落していた場合、そのファイルが再生成されるというものがあります。
削除するのではなく、名前を変更することをお勧めします。
同じ問題が発生していますが、「Adobe Growth SDK.DLL」のファイル名を「OLD---Adobe Growth SDK.DLL」に変更してシステムを再起動しても、新しいファイルは生成されず、ファイルの名前を変更してもCreative Cloudデスクトップは常駐したままで、Creative Cloudデスクトップから更新通知を受け取ることができ、更新後も起動します。

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Adobe Employee ,
May 20, 2025 May 20, 2025
LATEST

Hi @h4nc0 and @abstract_society9176 are you still encountering this issue? Would it be possible to share a screenshot of the about screen from within Adobe Express showing all the version numbers for all the Creative Cloud desktop components?

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