• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
5

Creative cloud stuck on login loop

New Here ,
Dec 11, 2023 Dec 11, 2023

Copy link to clipboard

Copied

I kid you not, I have literally done everything to get Adobe Creative Cloud to work, and I'm still stuck on the initializing screen. I've deleted files, rested my PC, uninstalled and installed it multiple times, installed Visual C++ Redistributable, made sure all the right C++ applications were installed, and I'm still stuck on it. Nothing has worked so far, and I really need it to work as I need PS and AI for university. If anyone can help, it would be appreciated.

Views

487

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 11, 2023 Dec 11, 2023

Copy link to clipboard

Copied

even though you've done most or all these steps, redo them in this exact order:

 



uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 11, 2023 Dec 11, 2023

Copy link to clipboard

Copied

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Dec 11, 2023 Dec 11, 2023

Copy link to clipboard

Copied

Same, did the uninstall and reinstall thing, worked once. After a system reboot it stopped working again.

MAC OS Venturea 13.16.1, I won't touch the 14 update for a while as it to is loaded with issues.

 

This load screen only started recently, maybe a month ago. I can use quick action, stock and marketplace, and files in the CC app but nothing else. Apps and Home won't load.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 11, 2023 Dec 11, 2023

Copy link to clipboard

Copied

if it works and then a restart breaks it, something on your computer (eg, av, anti malware, cleaner, defragger etc) is running on restart and corrupting the cc desktop app.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 11, 2023 Dec 11, 2023

Copy link to clipboard

Copied

Hi @CORBYN33703887xwnu and @55878965 , could you collect and upload a log file and share the full uploaded file name with me? Instructions here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Dec 12, 2023 Dec 12, 2023

Copy link to clipboard

Copied

I've updated my system to 13.6.3 Reloaded CC app, looks like those top tabs are opening again. 

opening-again.png

Reference for ZXP File name . AdobeLogs_20231212_095745_324-mac-GS.zxp

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 12, 2023 Dec 12, 2023

Copy link to clipboard

Copied

Thanks @55878965 . I've created a ticket for the team to investigate what's present in the log file.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 12, 2023 Dec 12, 2023

Copy link to clipboard

Copied

Having the same problem on one of my machines -- Intel Mac Pro -- after new 14.2 Sonoma update.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 12, 2023 Dec 12, 2023

Copy link to clipboard

Copied

@Markmsf 

 

after fixing the problem, computer restarts trigger the problem again?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 12, 2023 Dec 12, 2023

Copy link to clipboard

Copied

I did the uninstall and clean and now can’t even get the CC installer to install. It hangs after I double click it.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 12, 2023 Dec 12, 2023

Copy link to clipboard

Copied

that's different from the op.

 

what's your os/version?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 12, 2023 Dec 12, 2023

Copy link to clipboard

Copied

It actually worked after my most recent restart.

Reinstalling now.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 12, 2023 Dec 12, 2023

Copy link to clipboard

Copied

ok. keep us updated.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 12, 2023 Dec 12, 2023

Copy link to clipboard

Copied

After working for a while, it's now stuck in the loop where Creative Cloud says apps are taking an unusually long time to load.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 13, 2023 Dec 13, 2023

Copy link to clipboard

Copied

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 23, 2023 Dec 23, 2023

Copy link to clipboard

Copied

Still encountering this issue. After a reboot, Creative Cloud will come up. As soon as I go to update apps and hit the refresh button, it will hang again.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 23, 2023 Dec 23, 2023

Copy link to clipboard

Copied

@Markmsf after the issue happens, could you collect and upload a log file and share the full uploaded file name with me? Instructions here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 23, 2023 Dec 23, 2023

Copy link to clipboard

Copied

LATEST

after uploading the log file:


repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines