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Creative cloud stuck on login loop

New Here ,
Dec 11, 2023 Dec 11, 2023

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I kid you not, I have literally done everything to get Adobe Creative Cloud to work, and I'm still stuck on the initializing screen. I've deleted files, rested my PC, uninstalled and installed it multiple times, installed Visual C++ Redistributable, made sure all the right C++ applications were installed, and I'm still stuck on it. Nothing has worked so far, and I really need it to work as I need PS and AI for university. If anyone can help, it would be appreciated.

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Community Expert ,
Dec 11, 2023 Dec 11, 2023

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even though you've done most or all these steps, redo them in this exact order:

 



uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Community Expert ,
Dec 11, 2023 Dec 11, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">

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Participant ,
Dec 11, 2023 Dec 11, 2023

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Same, did the uninstall and reinstall thing, worked once. After a system reboot it stopped working again.

MAC OS Venturea 13.16.1, I won't touch the 14 update for a while as it to is loaded with issues.

 

This load screen only started recently, maybe a month ago. I can use quick action, stock and marketplace, and files in the CC app but nothing else. Apps and Home won't load.

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Community Expert ,
Dec 11, 2023 Dec 11, 2023

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if it works and then a restart breaks it, something on your computer (eg, av, anti malware, cleaner, defragger etc) is running on restart and corrupting the cc desktop app.

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Adobe Employee ,
Dec 11, 2023 Dec 11, 2023

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Hi @CORBYN33703887xwnu and @55878965 , could you collect and upload a log file and share the full uploaded file name with me? Instructions here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

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Participant ,
Dec 12, 2023 Dec 12, 2023

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I've updated my system to 13.6.3 Reloaded CC app, looks like those top tabs are opening again. 

opening-again.png

Reference for ZXP File name . AdobeLogs_20231212_095745_324-mac-GS.zxp

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Adobe Employee ,
Dec 12, 2023 Dec 12, 2023

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Thanks @55878965 . I've created a ticket for the team to investigate what's present in the log file.

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New Here ,
Dec 12, 2023 Dec 12, 2023

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Having the same problem on one of my machines -- Intel Mac Pro -- after new 14.2 Sonoma update.

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Community Expert ,
Dec 12, 2023 Dec 12, 2023

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@Markmsf 

 

after fixing the problem, computer restarts trigger the problem again?

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New Here ,
Dec 12, 2023 Dec 12, 2023

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I did the uninstall and clean and now can’t even get the CC installer to install. It hangs after I double click it.

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Community Expert ,
Dec 12, 2023 Dec 12, 2023

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that's different from the op.

 

what's your os/version?

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New Here ,
Dec 12, 2023 Dec 12, 2023

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It actually worked after my most recent restart.

Reinstalling now.

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Community Expert ,
Dec 12, 2023 Dec 12, 2023

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ok. keep us updated.

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New Here ,
Dec 12, 2023 Dec 12, 2023

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After working for a while, it's now stuck in the loop where Creative Cloud says apps are taking an unusually long time to load.

 

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Community Expert ,
Dec 13, 2023 Dec 13, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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New Here ,
Dec 23, 2023 Dec 23, 2023

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Still encountering this issue. After a reboot, Creative Cloud will come up. As soon as I go to update apps and hit the refresh button, it will hang again.

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Adobe Employee ,
Dec 23, 2023 Dec 23, 2023

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@Markmsf after the issue happens, could you collect and upload a log file and share the full uploaded file name with me? Instructions here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

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Community Expert ,
Dec 23, 2023 Dec 23, 2023

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LATEST

after uploading the log file:


repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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