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Creative Cloud takes forever or fails to load on 2023 MacBook Pro M2

Contributor ,
May 18, 2023 May 18, 2023

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I have a 2023 MacBook Pro M2, OS 13.3.1. I don't leave Creative Cloud open all the time to save resources. When I launch it, it either takes forever or completely fails to load. It eventually comes to a Repair screen that reinstalls it. I've done this twice, but the problem persists.

Screenshot 2023-05-18 at 11.06.14 PM.png

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Contributor , May 27, 2023 May 27, 2023

I called Adobe Support. A tech did a bunch of stuff, then tried to reinstall Creative Cloud. Though the install was stuck with the wheel spinning, by restarting the Mac, the install appeared to work and I was able to reinstall all my apps.

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Community Expert ,
May 19, 2023 May 19, 2023

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Contributor ,
May 19, 2023 May 19, 2023

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Solution 2: Uninstall the Creative Cloud desktop app, and then reinstall it

Solution 3: Run the Adobe Creative Cloud Cleaner Tool
I've tried both, but it didn't work.

 

Since repairing the Creative Cloud desktop app uninstalls all my Adobe apps (Premiere, etc.), I'm unable to do any work. I did install a Beta version of Premiere, 23.5.0 BETA (Build 37), before these issues occurred; so I can use that version until this gets resolved. However, I still have no Acrobat, Photoshop, Acrobat, etc.

 

Maybe it's a compatibility bug with Mac OS 13.3.1 (a)? The CC desktop app was working 4 days ago; but I installed two Apple security updates since then.

 

I submitted a Bug report.

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Community Expert ,
May 19, 2023 May 19, 2023

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@KazuT 

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Contributor ,
May 27, 2023 May 27, 2023

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I called Adobe Support. A tech did a bunch of stuff, then tried to reinstall Creative Cloud. Though the install was stuck with the wheel spinning, by restarting the Mac, the install appeared to work and I was able to reinstall all my apps.

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Community Expert ,
May 27, 2023 May 27, 2023

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glad to hear the problem's resolved.

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