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Creative Cloud unknowingly downloaded 20+ GB of software, using up my hotspot without permission

Community Beginner ,
Dec 06, 2023 Dec 06, 2023

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Creative Cloud unknowingly downloaded 20+ GB of software without my consent or acknowledgement. I use my phone's hotspot for my internet connection, and now it is basically out of bandwidth, leaving me without internet for the remainder of the month.

 

This is incredibly unfair. I think that Adobe ought to pay for the cable internet that I am now forced to get due to horribly unfair decision to sneakily download nearly their whole suitte behind my back without my acknowledgement.

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App installs and updates

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Community Expert ,
Dec 06, 2023 Dec 06, 2023

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there's no automatic installation of adobe apps, but there is an option to automatically update apps.  did you have auto update enabled?

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Community Beginner ,
Dec 07, 2023 Dec 07, 2023

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I downloaded Creative Cloud and all the apps downloaded automatically. What you said is wrong, the apps all automatically installed.

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Community Expert ,
Dec 07, 2023 Dec 07, 2023

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out of 30+ million adobe cc users, you're the only one that's reported this.

 

on the other hand:

 

Will all apps in the Adobe Creative Cloud All Apps plan download at once?  

You control which of the 20+ Creative Cloud apps you download, when you download each one, and which devices you install them on.  Start your Creative Cloud downloads by signing in to the Creative Cloud website.

 

from https://helpx.adobe.com/creative-cloud/help/faq-creative-cloud-all-apps-plan.html#:~:text=Will%20all....

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Community Beginner ,
Dec 07, 2023 Dec 07, 2023

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You are either flat out lying or just can't be bothered to do a simple google search.

 

https://community.adobe.com/t5/creative-cloud-services-discussions/too-many-background-process-steal...

 

Either way, stop trolling people and get off these forums, you're not helping.

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Community Expert ,
Dec 07, 2023 Dec 07, 2023

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you are wrong.  but good bye.

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Adobe Employee ,
Dec 07, 2023 Dec 07, 2023

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Hi @John34103973fw70 , the post you linked to is about processes running in the background. There's a recent post on that topic here - https://community.adobe.com/t5/creative-cloud-desktop-discussions/adobe-background-processes/td-p/14....

 

Network traffic being referenced in the thread you shared is related to automatic syncing of your files, not Adobe app downloads. If you have 20GB+ of content in the cloud, then that will get synced across your machines unless you pause syncing.

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Adobe Employee ,
Dec 07, 2023 Dec 07, 2023

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Hi @John34103973fw70 , do you use Creative Cloud as part of an enterprise? If so, it's possible that your admin deployed a package that installed all the apps.

 

If you're not part of a large enterprise, the Creative Cloud app does not/will not install new products automatically. If you've previously installed a product and set it to auto-update, then that will happen automatically. If you want to collect and upload a log file, we can look at how the install was triggered. https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. Send me the name of the uploaded log file (including file extension)

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Community Beginner ,
Dec 07, 2023 Dec 07, 2023

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No, I'm not a part of an enterprise. All I know is that I installed this horrible piece of software which unfairly used up 20+ GB of bandwidth without my acknowledgement. I don't care if it's because of some intricacy with my job, or because a whole bunch of apps tried to automatically "update" on a computer which didn't have them installed, but these details don't matter. All I know is that this is wrong and that there is probalby no way anybody at Adobe is morally aligned enough to actually own up to what they did

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Community Expert ,
Dec 07, 2023 Dec 07, 2023

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@John34103973fw70 

 

Are you willing to send the requested log file to @Kalvyn Rasquinha ? It may possibly prevent a future occurrence if you know why and how it happened.

 

Jane

 

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