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Creative Cloud Updates failed

New Here ,
Dec 20, 2022 Dec 20, 2022

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My CC Desktop app (MacMini) indicates that I have 3 updates to make. However, when I select Update, the downloads fail. Any idea what's happening? All software and OS is current. Below is a screenshot.

Terry

 

tlstafford_0-1671557389805.jpeg

 

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App installs and updates

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Community Expert ,
Dec 20, 2022 Dec 20, 2022

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restart your computer and retry 

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New Here ,
Dec 20, 2022 Dec 20, 2022

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Looks like that’s got it. Thank you.

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Community Expert ,
Dec 20, 2022 Dec 20, 2022

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you're welcome.

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New Here ,
Oct 05, 2023 Oct 05, 2023

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Too easy. I have the (except Windows 11) same problem. Restarted a dozen times and all paid up. Has worked flawlessly until September and now nothing. The internet is blazing, Chrome works great, and Creative Cloud works beautifully. I login the same as always and all is well until an attempt is made to update any app, then goes to 'Waiting' for a while, then just 'Failure. Try again.'

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Community Expert ,
Oct 05, 2023 Oct 05, 2023

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LATEST

make sure you have the latest cc desktop version, then proceed to

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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