The creative cloud app continuously goes offline and cannot update anything, I have disabled the antivirus and given free access to the firewall how can I solve the problem?
but it still doesn't work and every time I start the computer it tells me that creative cloud is to be repaired, I click on repair but once finished the process crashes and closes
I've tried all this and the problem is solved by using the tool to clean and remove every single adobe product from the PC, but once I reinstall everything it works for a day and then it decides to update and it doesn't work any more, and moreover now premier even gives me the warning that there are known problems with my video card, it's ok that the video card is not new but a software that has its own cost cannot give all these problems that until a few days ago it didn't have.
contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:
chat: use a browser that allows popups and cookies and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen in the chat field (lower right), type AGENT be patient, it can take quite a while to reach a human.
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...
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