Inspiring

Answered

Error message “CCXProcess.app is damaged and can’t be opened" after installing Ventura 13.0.1

Forum|Forum|3 years ago
November 11, 2022
2 replies
4179 views

Hi,

I am constantly getting the message "CCXProcess.app is damaged and can’t be opened" on my Intel iMac 2019 since I installed Ventura 13.0.1 on it.

Is there any way to solve this? Thanks.

Martin

This topic has been closed for replies.

Correct answer This Martin

not helpful at all...as the CCXProcess gets stopped, once you ok he error message. The error messssage will pop up later on again.

Actually Ventura was blocking the loading because the CCXProcess.app is not signed properly by Adobe. Once you manully accept CCXProcess.app as safe in the Ventura system settings all is well.

A bit embarassing that no Adoüe support person has figured that out.

miguelmenendez

Participant

After multiple CCXProcess errors at startup on MACOS Ventura 13.2.1. I uninstalled the Adobe Creative Cloud version (including CCXProcess), installed the latest Creative Cloud Installer 5.10.0.573 and MACOS Ventura 13.3 and the errors stopped.

kglad

Community Expert

thanks for that info, @miguelmenendez

M

Manan Joshi

Community Expert

To start with check the following link to see the apps installed on your MAC are supported by Ventura OS or not

https://helpx.adobe.com/download-install/kb/macos-ventura-compatability-common-issues.html

-Manan

This MartinAuthor

Inspiring

they are supported

This MartinAuthor

Inspiring

This Martin, my apologies for any frustration you have encountered due to damage to CCXProcess. Are you still encountering problems? Please do not hesitate to use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to review or update your recent support cases.

If you still encounter problems with the CCXProcess, then can you please implement the following troubleshooting steps and update this public forum discussion on the results?

The following steps can be used to temporarily remove the CCXProcess from a computer running macOS:

1. Open Activity Monitor.
2. Search CCXProcess.
3. Click on CCXProcess from search results.
4. Click on the cross sign in Activity Monitor located at top and then click on Force Quit.
5. Go to Applications then Utilities, and delete "Adobe Creative Cloud Experience" directory.
6. This will remove CCXProcess temporarily, It will eventually get reinstalled based on your platform and architecture.

I look forward to your updates, This Martin.

not helpful at all...as the CCXProcess gets stopped, once you ok he error message. The error messssage will pop up later on again.

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