Error message “CCXProcess.app is damaged and can’t be opened" after installing Ventura 13.0.1

[This Martin]

Hi,

I am constantly getting the message "CCXProcess.app is damaged and can’t be opened" on my Intel iMac 2019 since I installed Ventura 13.0.1 on it.

Is there any way to solve this? Thanks.

Martin

[Manan Joshi]

To start with check the following link to see the apps installed on your MAC are supported by Ventura OS or not

https://helpx.adobe.com/download-install/kb/macos-ventura-compatability-common-issues.html

-Manan

[This Martin]

they are supported

[Manan Joshi]

Did you update to Ventura or do a fresh install? If it is an update probably doing a fresh install of the Adobe applications could be tried. Do the following

• Use the Creative Cloud Cleaner tool to remove all Adobe apps
• Then install the applications

-Manan

[This Martin]

thanks for trying...it is a known bug, as Adobe support confirmed. 

[kglad]

in the future, wait a few months before updating your os.  or if you can rollback your os, you'll have fewer problems.

[Jeffrey_A_Wright]

This Martin, my apologies for any frustration you have encountered due to damage to CCXProcess.  Are you still encountering problems? Please do not hesitate to use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to review or update your recent support cases.

If you still encounter problems with the CCXProcess, then can you please implement the following troubleshooting steps and update this public forum discussion on the results? 

The following steps can be used to temporarily remove the CCXProcess from a computer running macOS:

1. Open Activity Monitor.
2. Search CCXProcess.
3. Click on CCXProcess from search results.
4. Click on the cross sign in Activity Monitor located at top and then click on Force Quit.
5. Go to Applications then Utilities, and delete "Adobe Creative Cloud Experience" directory.
6. This will remove CCXProcess temporarily, It will eventually get reinstalled based on your platform and architecture.

I look forward to your updates, This Martin.

[This Martin]

not helpful at all...as the CCXProcess gets stopped, once you ok he error message. The error messssage will pop up later on again.

[This Martin · Accepted solution]

Actually Ventura was blocking the loading because the CCXProcess.app is not signed properly by Adobe. Once you manully accept CCXProcess.app as safe in the Ventura system settings all is well. 

A bit embarassing that no Adoüe support person has figured that out. 

[Jeffrey_A_Wright]

Interesting, This Martin; I am happy to hear you were able to use the process successfully.  

Make sure you bookmark https://helpx.adobe.com/download-install/kb/macos-ventura-compatability-common-issues.html which was offered by Manan Joshi earlier.  The page will continue to be updated as any other issues or errors are documented while running Adobe apps on macOS 13.

You can also find more information about the importance of background services and how they are handled under macOS Ventura at https://community.adobe.com/t5/download-install-discussions/using-adobe-apps-and-services-under-maco...

[miguelmenendez]

After multiple CCXProcess errors at startup on MACOS Ventura 13.2.1. I uninstalled the Adobe Creative Cloud version (including CCXProcess), installed the latest Creative Cloud Installer 5.10.0.573 and MACOS Ventura 13.3 and the errors stopped.

[kglad]

thanks for that info, @miguelmenendez