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Error - Windows can't find Adobe Installer.exe

New Here ,
Aug 19, 2018 Aug 19, 2018

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I am trying to do updates on Creative Cloud. I get a message:

Adobe error.JPG

Please help - very frustrating

Thanks

Harry

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correct answers 1 Correct answer

Community Expert , Aug 19, 2018 Aug 19, 2018

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at thi

...

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Community Expert ,
Aug 19, 2018 Aug 19, 2018

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uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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Community Beginner ,
Jun 06, 2023 Jun 06, 2023

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we don't want uninstall everything. It's waste a lot of time. just download the installer.exe file. where find it ?

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Community Expert ,
Jun 06, 2023 Jun 06, 2023

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you can skip to the last step, if you had/have no problems:



uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Community Beginner ,
Sep 09, 2021 Sep 09, 2021

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I encountered this same issue and resolved it by reinstalling the CC app over itself, which restored the missing EXE.

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Community Expert ,
Sep 09, 2021 Sep 09, 2021

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nice to hear, but that won't solve many others problems because new installs won't overwrite previous options/settings.

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Community Beginner ,
Sep 09, 2021 Sep 09, 2021

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My resolution was purely for this issue.
It solved the problem and I didn't have to reinstall any apps.

2021-09-09_15h49_45.png

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New Here ,
Jan 17, 2022 Jan 17, 2022

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where i can download it?

 

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Explorer ,
Jul 31, 2023 Jul 31, 2023

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If anyone else has this issue, you can run the uninstaller and choose repair. Easy fix and no settings will be changed/ removed.  https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

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Community Expert ,
Jul 31, 2023 Jul 31, 2023

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this is more general.

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Explorer ,
Jul 31, 2023 Jul 31, 2023

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As per previous reply, there's no need for restting the CC app for this specific problem. My fix is faster, safer and won't lose any settings. 

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Community Expert ,
Jul 31, 2023 Jul 31, 2023

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reset is less aggressive than a repair.

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Explorer ,
Jul 31, 2023 Jul 31, 2023

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But it won't repklace the missing file, so no fix?

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Community Expert ,
Jul 31, 2023 Jul 31, 2023

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my response encompasses solutions for many different installation problems.

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Explorer ,
Jul 31, 2023 Jul 31, 2023

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To replace the missing file in this specific issue, my fix works the best. I wasn't trying to post about general issues. My fix is quick, and won't lose any settings/ preferences. It works perfectly. I would recommend you delete the file in question and try both methods to fix it.

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New Here ,
Oct 23, 2023 Oct 23, 2023

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Works like a charm

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New Here ,
Mar 01, 2024 Mar 01, 2024

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worked like a charm

 

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Community Expert ,
Mar 01, 2024 Mar 01, 2024

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LATEST

you're welcome (i think).

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New Here ,
Sep 08, 2023 Sep 08, 2023

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I ran into this issue ans uninstalled the Creative Cloud app, reinstalled and now is working fine!  Thank you for the update!! ☺

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New Here ,
Aug 16, 2023 Aug 16, 2023

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Just go to Control Panel and choose Repair on Creative Cloud...Simple

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Explorer ,
Aug 17, 2023 Aug 17, 2023

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I had to download the installer to get mine to work. Repair is definitely the easiest/ best option though. The 'correct' answer on here (above) is more general and wll take longer.

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New Here ,
Sep 07, 2023 Sep 07, 2023

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Simpler solution that works for Windows at least.

 

  • From Start menu go to Settings.
  • Go to "Apps".
  • Find Adobe Creative Cloud from the list.
  • Select Uninstall.
  • It will ask if you want to "Uninstall" or "Repair".
  • Click on "Repair".

 

It will reinstall Creative cloud and updates should install correctly again.

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