Why is the cloud not working

[Teja22518249pu0k]

Hello everyone!

I need urgent help. Last friday i bought cloud with all apps included with my dads debit card....but it says i am still in my old high school which i am not anymore and that they have to approve programs but i dont undertsand why? When i open my cloud it just says buy on Indesign etc. Evenm though i already bought it. Does my old school have to approve it or will i just throw my money away any help will be appriacated.

[kglad]

check your account, https://account.adobe.com and verify everything is what you expect.

then sign out and then back in to the cc desktop app using the same adobe id/password used to check yoru account, https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

[Teja22518249pu0k]

Hello everyone!

I need urgent help. Last friday i bought cloud with all apps included with my dads debit card....but it says i am still in my old high school which i am not anymore and that they have to approve programs but i dont undertsand why? When i open my cloud it just says buy on Indesign etc. Evenm though i already bought it. Does my old school have to approve it or will i just throw my money away any help will be appriacated.

[kglad]

please don't post duplicate messages.

<merging>

[Teja22518249pu0k]

Hello everyone!

I need urgent help. Last friday i bought cloud with all apps included with my dads debit card....but it says i am still in my old high school which i am not anymore and that they have to approve programs but i dont undertsand why? When i open my cloud it just says buy on Indesign etc. Evenm though i already bought it. Does my old school have to approve it or will i just throw my money away any help will be appriacated.

[kglad]

again, stop posting duplicate messages.

<moved from cc desktop and merged>

[sprinklr-integration-user]

Hi @Teja22518249pu0k,

Thanks for reaching out. I checked and found that you have an active subscription for Creative Cloud all apps. Have you tried signing out and signing back in with the same email ID you used to post in the community?

Let me know the outcome.

Regards,

Shivangi