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How to remove CC Files shortcut from Navigation pane (NOT in favorites)

Explorer ,
Feb 02, 2024 Feb 02, 2024

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A CC "personal files" folder with a ridiculously long filename has shown up in my navigation pane.  It's NOT in favorites-- see screenshot below. (I found a workaround that Adobe posted that would edit the registry, but it had to do with the favorites section, not this, so it didn't work.)

 

I also tried pausing CC Cloud sync, deleting the personal files folder from C:Users, and then restarting, but that didn't get rid of the shortcut either. 

 

I also thought of going to Creative Cloud Desktop and messing with the prefrences in "cloud activity", but the preferences option (gear icon) is missing. (See 2nd screenshot.) 

 

How do I get rid of this? 

 

adobe navigation pane.jpg

 

adobe-cc-issue.jpg

 

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correct answers 1 Correct answer

Community Beginner , Feb 11, 2024 Feb 11, 2024

Tive o mesmo problema e segui os passos do vídeo.

 

https://www.youtube.com/watch?v=cDbcGS5vqB8

 

Deu certo.

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Community Expert ,
Feb 02, 2024 Feb 02, 2024

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Explorer ,
Feb 03, 2024 Feb 03, 2024

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I already tried that. It didn't work. That registry edit is only for the favorites part of the navigaiton pane (the folders listed at the top), not for the other section down below.  

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Community Expert ,
Feb 03, 2024 Feb 03, 2024

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maybe when syncing ends followed by a cc desktop app update, will fix that.

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New Here ,
Feb 05, 2024 Feb 05, 2024

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Having the same problem, please keep this up

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Community Expert ,
Feb 05, 2024 Feb 05, 2024

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@Ronald2530901018lj 

 

did you edit the registry?

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Community Beginner ,
Feb 11, 2024 Feb 11, 2024

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Tive o mesmo problema e segui os passos do vídeo.

 

https://www.youtube.com/watch?v=cDbcGS5vqB8

 

Deu certo.

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Community Expert ,
Feb 11, 2024 Feb 11, 2024

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@ezequiasvianax 

 

that's the regedit solution.

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Community Beginner ,
Feb 11, 2024 Feb 11, 2024

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Sim.

Mas tinha tentado a solução que você deu e não tinha dado certo.

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Community Expert ,
Feb 11, 2024 Feb 11, 2024

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when the standard one fails, you have to do it manually,

 

removing requires an regedit app (from adobe) and needs to be repeated with cc desktop app updates:

 

https://helpx.adobe.com/creative-cloud/kb/remove-cc-files-folder-shortcut-navigation-panel.html

 

if that fails, manually delete the entry: \HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace\

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Explorer ,
Feb 13, 2024 Feb 13, 2024

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that one that Adobe posted didn't work for me, as it only works on the "quick access" section, and not the other folders at the bottom of the navigator.  But the other registry edit that ezequiasvianax posted did work. 

 

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Community Expert ,
Feb 13, 2024 Feb 13, 2024

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@yelm 

 

did you edit \HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace\

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Explorer ,
Feb 13, 2024 Feb 13, 2024

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I followed the directions that were in the youtube video ezequiasvianax posted.  this one: https://www.youtube.com/watch?v=cDbcGS5vqB8 

 

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Community Expert ,
Feb 13, 2024 Feb 13, 2024

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and did that video instruct you to edit the key i posted?

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Explorer ,
Feb 13, 2024 Feb 13, 2024

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I don't know. watch the youtube video and see if that answers your question.

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Community Expert ,
Feb 13, 2024 Feb 13, 2024

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i dud watch. it's the same as the posted solution. ie, edit \HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace\

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Explorer ,
Feb 13, 2024 Feb 13, 2024

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your instructions were not clear.  I don't know how to manually delete that entry you spoke of, so I didn't even attempt it. 

wheras the youtube video that ezequiasvianax posted above had very clear and easy instructions. 

sorry if I can't compare what you posted to what ezequiasvianax posted.  his method was easy and it worked, so I marked it as the correct answer. 

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Community Expert ,
Feb 13, 2024 Feb 13, 2024

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ok

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Explorer ,
Feb 13, 2024 Feb 13, 2024

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Yes, this solved the problem! Thanks ezequiasvianax! 

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Community Expert ,
Feb 13, 2024 Feb 13, 2024

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@yelm 

 

you're welcome.

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Community Beginner ,
Feb 13, 2024 Feb 13, 2024

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Que bom que deu certo! 🙂

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6 hours ago 6 hours ago

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Is there any reason Adobe have not addressed this defect yet, the YT clip really is the quick easy solution. The shortcut does not even work or do anything, so I have no idea how this got past the software testing team. Here's to hopeing this gets fixed before more people waste time trying to declutter. Cheers.

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