Skip to main content
O
Oblivion99
Participant
August 20, 2023
Answered

I'm locked out of most of my apps even though I have a creative cloud all apps plan

  • August 20, 2023
  • 2 replies
  • 4938 views

Hello, I didn't know how to cram the issue into the subject so here goes.

 

I have a creative cloud all-apps plan. Today morning, when I sat down to work, I found myself locked out of most of them except for Photoshop, In copy, Character Animator, LrC, Br, ID, Ru, Animate, and Dreamweaver.

 

Could somebody please help/explain what went wrong?

 

Thank you in Advance!

    Correct answer pascalh48101868

    Works fine, thanks.

     

    Here is a step-by-step guide to clear the Adobe cache on a Mac:

    - Open Finder.
    - You can access the library by selecting it from the Go To drop-down menu (if you do not see the Library option, press the Option key).
    - Go to the Application Support/Adobe/Common folder.
    - Delete the "Media Cache" and the "Media Cache Files" folder.

    Thats it. 

    2 replies

    Kalvyn Rasquinha
    Community Manager
    Kalvyn RasquinhaCommunity Manager
    Community Manager
    August 21, 2023

    Hi @Oblivion99, @dreamfield,  did you recently change the install language for your apps? From the Creative Cloud desktop app, click on your avatar at the top right > Preferences > Select the Apps tab > Check the "Default install language".

    D
    dreamfield
    Participant
    August 21, 2023

    I am having the same issue. The apps open without issue when I open them using system shortcuts, though.

    O
    Oblivion99Author
    Participant
    August 21, 2023

    Hey,

    So I got in touch with the support and they told me it was because of a technical issue on the server's end. 

    You can solve it by 

    1. Logging out of CC, clearing cache, and then logging back into CC again. This worked for me.

    2. If the above mentioned doesn't solve the issue, check out:  https://helpx.adobe.com/in/enterprise/kb/resolve-trial-and-license-expired-errors.html#sa_src=web-messaging

     

    Hope your issue gets resolved soon!

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      August 21, 2023

      @Oblivion99 

       

      thank you.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices