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I'm locked out of most of my apps even though I have a creative cloud all apps plan

Community Beginner ,
Aug 20, 2023 Aug 20, 2023

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Hello, I didn't know how to cram the issue into the subject so here goes.

 

I have a creative cloud all-apps plan. Today morning, when I sat down to work, I found myself locked out of most of them except for Photoshop, In copy, Character Animator, LrC, Br, ID, Ru, Animate, and Dreamweaver.

 

Could somebody please help/explain what went wrong?

 

Thank you in Advance!

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App installs and updates

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correct answers 2 Correct answers

Community Beginner , Aug 21, 2023 Aug 21, 2023

Hey,

So I got in touch with the support and they told me it was because of a technical issue on the server's end. 

You can solve it by 

1. Logging out of CC, clearing cache, and then logging back into CC again. This worked for me.

2. If the above mentioned doesn't solve the issue, check out:  https://helpx.adobe.com/in/enterprise/kb/resolve-trial-and-license-expired-errors.html#sa_src=web-messaging

 

Hope your issue gets resolved soon!

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New Here , Aug 31, 2023 Aug 31, 2023

Works fine, thanks.

 

Here is a step-by-step guide to clear the Adobe cache on a Mac:

- Open Finder.
- You can access the library by selecting it from the Go To drop-down menu (if you do not see the Library option, press the Option key).
- Go to the Application Support/Adobe/Common folder.
- Delete the "Media Cache" and the "Media Cache Files" folder.

Thats it. 

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New Here ,
Aug 21, 2023 Aug 21, 2023

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I am having the same issue. The apps open without issue when I open them using system shortcuts, though.

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Community Beginner ,
Aug 21, 2023 Aug 21, 2023

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Hey,

So I got in touch with the support and they told me it was because of a technical issue on the server's end. 

You can solve it by 

1. Logging out of CC, clearing cache, and then logging back into CC again. This worked for me.

2. If the above mentioned doesn't solve the issue, check out:  https://helpx.adobe.com/in/enterprise/kb/resolve-trial-and-license-expired-errors.html#sa_src=web-me...

 

Hope your issue gets resolved soon!

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Community Expert ,
Aug 21, 2023 Aug 21, 2023

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@Oblivion99 

 

thank you.

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Community Expert ,
Aug 21, 2023 Aug 21, 2023

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@Oblivion99 

I've marked your answer correct. It will help others!

Jane

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Community Expert ,
Aug 23, 2023 Aug 23, 2023

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@Oblivion99 

 

which cache are you clearing and how did you clear it?

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Community Beginner ,
Aug 25, 2023 Aug 25, 2023

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Hello friend, 

Go to your program files(×86) in C disk and find Adobe folder in your user folder and clear all the  .temp files. Or better. yet, open settings > system > storage > temporary files > remove files. 

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Community Expert ,
Aug 25, 2023 Aug 25, 2023

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@Oblivion99 

 

thank you.

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Community Beginner ,
Aug 25, 2023 Aug 25, 2023

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Thank you very much Oblivion99. It works perfectly - i´m so happy

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Community Expert ,
Aug 25, 2023 Aug 25, 2023

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@PN.null 

 

what cache did you clear?

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New Here ,
Aug 31, 2023 Aug 31, 2023

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Works fine, thanks.

 

Here is a step-by-step guide to clear the Adobe cache on a Mac:

- Open Finder.
- You can access the library by selecting it from the Go To drop-down menu (if you do not see the Library option, press the Option key).
- Go to the Application Support/Adobe/Common folder.
- Delete the "Media Cache" and the "Media Cache Files" folder.

Thats it. 

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Community Expert ,
Aug 31, 2023 Aug 31, 2023

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LATEST

thank you @pascalh48101868 

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Adobe Employee ,
Aug 21, 2023 Aug 21, 2023

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Hi @Oblivion99, @dreamfield,  did you recently change the install language for your apps? From the Creative Cloud desktop app, click on your avatar at the top right > Preferences > Select the Apps tab > Check the "Default install language".

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