Initializing Creative Cloud... stuck forever

[Oleksandr319366090kas]

Hi! Can't launch the app , all i see is "Initializing Creative Cloud" and rolling round.

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[EbbandFlow]

Ah - just follow those 12 steps, huh?  So straight forward!  😕 

[kglad]

read before complaining.

[Joseph3900238982wl]

maybe offering help would result in a more pleasant interaction instead of posting the same workaround adobe still has not come up with a solution for.  its 2024, not 1988 and i shouldn't need to, nor should anyone, do this simply to make a widely used, brand name product work on a modern computer.

[kglad]

ok

[HopDavid]

Adobe is becoming more and more of a nightmare as time goes on. I am forced to rely on their software every day. They are making my life a living hell.

[kglad]

@HopDavid 

what problem are you having?