Participating Frequently

Question

Issues with Adobe Creative Cloud After Update: Slow Performance and Missing Files

Forum|Forum|1 year ago
February 14, 2025
4 replies
1764 views

I just updated cc and all my files were not loading and cc was sluggish. I contracted help on Adobe and they said nothing about the system wasn't working on their end. I found out by looking on the interent to see if they had outages, and yes, a lot, on and off. The person I talked to said nothing about it. I finally got it working but slow as hell and not again, all my images are gone again!

Troubleshooting

KareFreeLife

Participant

It is likely that you know much more than the person who was helping you. I believe that it is a good idea to share your discoveries with the customer service team. My expectation is that they are in sync in the back office. If not, I will certainly let them know that this is a problem.

Health, Wealth, and Prosperity to You,Karen, The Woke Coach! A Stand Up Philosopher.

D

DvdS_19670510

Participating Frequently

I have a similar issue of Creative Cloud being as slow as hell when loading libraries and adding files to them. I don't think it's a sync issue, as I suppose cloud syncing is done in the background, like with Dropbox. The issue then is with the local copy of the libraries. I just cannot seem to find any settings to tune the behavior. Nor can I find a local copy of the library or a way to move it to a faster disk.

kglad

Community Expert

@DvdS_19670510

win: C:\Users\<user acct>\AppData\Roaming\Adobe\Creative Cloud Libraries\LIBS

mac: username/Library/Application Support/Adobe/Creative Cloud Libraries/Libs/

kglad

Community Expert

The PC reboots in seconds. It is just that it doesn't reopen anything other than tabs/files in Chrome, Edge, Teams, Word, and PowerPoint. I have to manually reopen (tabs and files in) other apps (WhatsApp, Excel, Acrobat, Lightroom, DaVinci Resolve, Photoshop, MinManager, File Explorer, AnyDVD, Notepad, Batch Text Replacer, and so on). It's a hassle.

understood. same for me, though i have chrome setup to open the 4 main tabs i always have open.

you could add shortcuts to the apps you always have open to your startup folder.

thomaslevine888Author

Participating Frequently

I spent considerable time with adobe tech and it worked slightly better when I got off line. He thought the pics would load in my library, some do, some groups don't. I loaded one section up yesterday and they are gone today.

Seems to me it's since the last two updates, no problem before that. Are you fixing this problem on your side? It continure to be so slow and sluggish and you can't be sure the images are there, and have to wait all over again. What gives???

kglad

Community Expert

these forums are user-to-user forums. ie, there's no problem on my side.

but if you want to check for problems on adobe's side, https://status.adobe.com/

thomaslevine888Author

Participating Frequently

Thanks

Thomas

kglad

Community Expert

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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