Jpg, CR3, and Docx not importing into creative cloud storage

[Julia_arbor]

Hi everyone, I am trying to store files like CR3s, Jpgs, and Word Docx in my Adobe Creative Cloud storage, but it keeps saying that the file is not supported. I have a 2016 apple laptop, is that maybe the issue? I just downloaded the Creative Cloud computer application, so I don't understand what is going on. Thank you for your help! 

[Tarun Saini]

Hi 

@Julia_arbor

,

We're sorry to hear about this. Is it happening with all files? Please check these two articles and let us know if that helps- https://adobe.ly/45KJpbV and https://adobe.ly/4dUFkUP, and let us know if that helps.

Regards,

Tarun

[Peru Bob]

@Tarun Saini  the second link leads to a 404 error.

[kglad]

are you using the cc desktop app > files > + icon > upload?

[Tarun Saini]

Hi 

@Peru Bob

,

Thanks for flagging this. Here is the updated link- https://adobe.ly/4kDz9Hh 

Regards,

Tarun