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Hinyun
Hinyun
Inspiring
January 22, 2018
Answered

Large hidden files in CRLogs folder

  • January 22, 2018
  • 4 replies
  • 42750 views

Large hidden files in CRLogs folder

The path is: C:Users/Username/AppData/Roaming/Adobe/CRLogs

This CRLogs folder takes up 51GB of my hard drive. Inside the folder files as *.dmp

What are those files?

Is it save to delete those?

Is there any official response from Adobe on this? Google isn't really turning up much of use

    Correct answer Kanikas

    Hi,

    CR Logs should automatically get removed after sending to Adobe servers but in an old version, there was an issue which in the rare case would not delete them if unable to send. This has been fixed in newer versions and will automatically be taken care of when an update of application is rolled out.It is safe to remove them if required.

    Feel free to update the thread for more questions. You may also Contact Customer Care for help and information.

    Thanks

    Kanika

    4 replies

    M
    MarkinMaryland
    Participating Frequently
    February 22, 2026

    Here it is 2026 and I have a largish (10 GB) CR logs folder.  Is it still safe to delete manually?

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    February 22, 2026

    ​@MarkinMaryland 

    Yes.

      M
      MarkinMaryland
      Participating Frequently
      February 22, 2026

      Thanks!

      nice_child6C12
      nice_child6C12
      Known Participant
      June 28, 2022

      I just found this thread, we are in the year 2022 and the PROBLEM PERSISTS with the latest Adobe Lightroom update. I just deleted over 70GB of this folder with junk files generated by Adobe Lightroom... I thought I was running out of space on my "C" drive and I didn't understand why my installed programs were taking up so much space. Adobe should correct this and duly inform its users. // Acabo de encontrar este hilo, estamos en el año 2022 y el PROBLEMA PERSISTE con la ultima actualizacion de Adobe Lightroom. Acabo de borrar mas de 70GB de esta carpeta con archivos basura generados por Adobe Lightroom... pensaba que me estaba quedando sin espacio en mi disco "C" y no entendia porque mis programas instalados ocupaban tanto espacio. Adobe deberia corregir esto e informarlo debidamente a sus usuarios.

        Ioannis5E6D
        Ioannis5E6D
        Participating Frequently
        February 25, 2023

        February 2023 and these files are still created on users PCs! 
        80 gb on this folder, my C drive was out of space because of these FULL type files! Full of crap... 

          L
          Luidspreker
          Known Participant
          April 25, 2023

          i think you missed thr point. a few hundred users with this problem out if tens of millions of users without the problem indicates a narrow problem that's prudent to try resolve yourself.  ie, waiting for an adobe solution is unwise.


          Kglad, did you miss another point, maybe? It is very well possible, I would think, that many or even a majority of the tens of millions users never find out about this. I just discovered because there seemed to be a problem. I find your comment here somewhat arrogant.

            LevelExposure
            LevelExposure
            Participating Frequently
            June 2, 2022

            This issue has not been resolved (2022 06-02) even years later. I have always deleted the cache, previews and other Adobe Common files, which has worked to clear up a little space when my memory is low but for the first time I have finally run across a folder that was eating up over 160GB on my OS hard drive. This is ridiculous and is absolutely an issue and needs to be more widely written about. Some of the files on here are over a year old... I was almost to a point of buying a larger OS SSD to combat the issue before discovering this folder.

              Kanikas
              Community Manager
              KanikasCommunity ManagerCorrect answer
              Community Manager
              February 2, 2018

              Hi,

              CR Logs should automatically get removed after sending to Adobe servers but in an old version, there was an issue which in the rare case would not delete them if unable to send. This has been fixed in newer versions and will automatically be taken care of when an update of application is rolled out.It is safe to remove them if required.

              Feel free to update the thread for more questions. You may also Contact Customer Care for help and information.

              Thanks

              Kanika

                Hinyun
                HinyunAuthor
                Inspiring
                February 3, 2018

                Thanks

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