Inspiring

Answered

Libraries Sync Error. A problem occurred. Your library has been refreshed.

Forum|Forum|1 year ago
February 1, 2025
3 replies
3119 views

I was having a persistent error in Creative Cloud Desktop "Libraries Sync Error. A problem occurred. Your library has been refreshed." I think the error was due to a corrupted file in my library. After trying a whole bunch of stuff I finally found a fix that worked.

Note: This resets your libraries to their default empty state so you'll need to rebuild your libraries.

1. Quit the Adobe Creative Cloud application
2. Go into Task Manager/Activity Monitor and quit any processes that belong to Creative Cloud (not sure if this is entirely necessary but it doesn't hurt.)
3. Go to the location of the library files:

Win - C:\Users\<username>\AppData\Roaming\Adobe\Creative Cloud Libraries

Mac - /Users/<username>/Library/Application Support/Adobe/Creative Cloud Libraries

4. Drag all of the files out of this folder to somewhere else on your drive

5. Restart computer and Creative Cloud Desktop

Files and libraries

Correct answer Tarun Saini

Hi

@DaveyCrokit

We're sorry for the delay. Please try the steps mentioned in this community link and let us know if that helps- https://adobe.ly/418GNRk

Regards,

Tarun

J

jeffhalmos

Inspiring

Just hit this key command:

Win: Ctrl + Alt + R   or   Mac: Cmd + Opt + R

S

StudioCT

Participant

I'm increasingly encountering the recurring problem of Photoshop libraries no longer syncing with Adobe Stock. It's a nightmare for my workflow, and I think Adobe has gone down a path of charging ever-increasing rates for ever-decreasing levels of service. I'm extremely disappointed in Adobe.

kglad

Community Expert

@StudioCT

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

download the cc desktop app by using the links at the both of this page, https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-creative-cloud-desktop-app-from-web.html

install the cc desktop app using an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

D

DaveyCrokit

Known Participant

I'm experiencing this problem and am happy to see that there are at least 2 of us!
When you say, "need to rebuild your libraries," does this mean we lose the libraries, or can you just drag the moved folder back to the Application Support folder?

D

DarrynRogersAuthor

Inspiring

I didn't have much content in my libraries, just a few colour palettes, so I just chose to rebuild them from scratch to be sure I would eliminate the corrupted file. I guess you could try progressively bringing back the original files until the problem re-occurs to identify the corrupted file.

kglad

Community Expert

Thanks, Tarun,
I went through the "Correct answers", but ultimately this did not help and might be too old for Mac OS 15+
Downloads of the "CCLibrary Installer" won't run anymore. Uninstalling or using the AdobeCreativeCloudCleaner didn't work. Command-option-r did not work either.
I am currently saving all of my Libraries and will hopefully rebuild them.

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

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