Memory leak in Creative Cloud.exe

Forum|Forum|5 years ago
May 26, 2020
3 replies
2337 views

I have a problem that I'm unsuccessfully trying to resolve with Adobe support (Seniors and Leads) for over a month now.

On a DELL Presicion desktop workstation, after installing the current version of Creative Cloud on a freshly installed Windows 10 with current updates, Creative Cloud.exe starts and within tens of seconds, eats all 16GB of my RAM. To the point that applications crash and even graphical drivers need reloading. All I can do is to shoot down the process before the system becomes unresponsive.

Yes, we tried installing CC in several ways, both with the online-dowloading installer as well as with the offline installer.

I had a clue that this could be tied to my system being 7 years old, although it would be a surprise considering that it was still powerful enough and was running CC for years. After a month spent on support calls from Adobe without any result, I finally got a new Precision today. Note that this is an ISV-certified workstation designed to work with Adobe products. You guessed right - on a fresh installation of Windows, completely the same problem.

Did anyone else had a problem like this? I really don't know what else to do... needless to say that having this problem for over a month has an impact on me being able to do my job.

This topic has been closed for replies.

kglad

Community Expert

K

korax1989Author

Inspiring

For the record, after some time, I have found out that the problem exists only on a PC added to a corporate domain AND while using Avast/AVG antivirus. Luckily, our corporate rules allowed me to switch to a different antivirus, and CreativeCloud.exe did not have a problem with that. The problem disappeared after I switched to the alternative antivirus, also a widely used solution.

Henrik Heigl

Community Expert

Hi,

that sounds good. For me it works on every Dell Machine for about 10 and more years within our Domain, but we also have other antivirus solutions. Glad that it worked out for you.

regards,Henrik

K

korax1989Author

Inspiring

This problem is still unresolved, despite my numerous reminders to Adobe. I do not even have any information about the progress. At least for ten times now, Adobe has promised to contact me within 24-48 hours, which it never did.

I

infobepos

Participant

The leak is still here. Did anyone have any luck in solving this?

K

korax1989Author

Inspiring

Yes and no.

I have spent several tens of hours of my time communicating with Adobe about this. They acknowledged the problem and I even spoke with one of the developers who tried identifying the problem. This was going on for over 3 months. Needles to say how frustrating it was.

Just around the time when I got to talk with the developer, Adobe published a new version of the Creative Cloud, and the problem seemingly disappeared on my PC. However, I also got a new notebook last month (Lenovo X395) and the problem is present there as well. It seems to be present on computers within corporate domains using Active Directory.

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