Skip to main content
Community Expert
February 19, 2024
Question

No option to show or install Older Version

  • February 19, 2024
  • 1 reply
  • 4376 views

In my Creative Cloud Desktop app I don't get the option to show old version in preferences. Nor do I get the "Other Versions" option for any app. I have logged out/logged in, I have an active subscription, uninstalled the Creative Cloud Desktop app and then reinstalled it. Cleaned up the Keychain access as per the instructions on the help atricle. What more can be done.

I am on a MAC, OS is 12.7.3

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
February 19, 2024

what cc desktop version?

Community Expert
February 19, 2024

6.1.0.587

-Manan
kglad
Community Expert
Community Expert
February 20, 2024

Yeah, it should show normally but does not for me. It first was not even allowing me to manage the apps but I resoved it by deleting the OOBE folders and now that part is fine. I am not sure what can I do to fix this version issue

-Manan


did you reset it?

repair it?