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W
Wienke
Known Participant
April 5, 2023
Answered

No way to un-install Beta

  • April 5, 2023
  • 3 replies
  • 4159 views

I am not interested in being an unpaid beta tester for Adobe.

So when I found Creative Cloud Desktop launching straight to Beta, I checked Help for how to get out. It said to use the three dots for More on Beta Apps and there would be an uninstall option.

Never minding that I should not have had to look this up in the first place:

1) There is no three-dots icon for all beta apps together; you would have to take this step for each individual app, and not all of them even have a three-dots icon.

2) The three-dots icon actually does not lead you to an uninstall option. So I'm just stuck.

Thanks but no thanks, Adobe. Beta should be an opt-in, not a matter of coercion.

    This topic has been closed for replies.
    Correct answer Kalvyn Rasquinha

    Hi Wienke,

     

    judging by serious problems that other users are having with this new version/update of Creative Cloud.

    To clarify, there was no new version/update of Creative Cloud that was released last week. New content was being shown.

     

    And I'm rather unhappy to learn, through all this hubbub, that, even when I have no Adobe product at all running, Creative Cloud is running anyway, and is eating into my CPU/memory resources.

    This is an existing issue not related to the Home tab. We're actively working on it. With the 5.10 release, we've addressed a couple processes to not consume resources when no apps are running. More to come this year.

    3 replies

    jane-e
    jane-e
    Community Expert
    April 11, 2023

    I am not interested in being an unpaid beta tester for Adobe.

    So when I found Creative Cloud Desktop launching straight to Beta, I checked Help for how to get out.

    By @Wienke

     

    Hi Wienke,

     

    I saw something about this in a back area when another expert asked about it. Apparently the word "beta" was added to the Creative Cloud app, but it was never in beta and the word was removed by staff. It did not apply to any apps (or even to the CC app).

     

    I'm not sure that I 100% understand it, but you never had a beta version and the word "beta" was removed by the folks who put it there.

     

    I hope that helps!

     

    Jane

      W
      WienkeAuthor
      Known Participant
      April 12, 2023

      Thanks, Jane-e.

      Yes, they have removed the "beta" label, and it was indeed sounding like some sort of mistake, although apparently the "beta" label was not the only mistake, judging by serious problems that other users are having with this new version/update of Creative Cloud.

      Frankly, I don't see the point of the Creative Cloud launcher, other than to get updates, and hopefully those will happen on their own since I've chosen the automatic option. And I'm rather unhappy to learn, through all this hubbub, that, even when I have no Adobe product at all running, Creative Cloud is running anyway, and is eating into my CPU/memory resources.

      So, one small problem solved, another big problem brewing for the future.

      Kalvyn Rasquinha
      Community Manager
      Kalvyn RasquinhaCommunity ManagerCorrect answer
      Community Manager
      April 12, 2023

      Hi Wienke,

       

      judging by serious problems that other users are having with this new version/update of Creative Cloud.

      To clarify, there was no new version/update of Creative Cloud that was released last week. New content was being shown.

       

      And I'm rather unhappy to learn, through all this hubbub, that, even when I have no Adobe product at all running, Creative Cloud is running anyway, and is eating into my CPU/memory resources.

      This is an existing issue not related to the Home tab. We're actively working on it. With the 5.10 release, we've addressed a couple processes to not consume resources when no apps are running. More to come this year.

        F
        FGC2
        Participating Frequently
        April 6, 2023

        It definitely locked up the boot process on a MacBook Air using MacOS Monterey 12.6.4 and i did not request it, or agree to use the BETA (BUGGY) Version of the Desktop Creative Cloud app that i've been using since September 2012.  Interesting,  I did not check the "autoload" with startup, and it attempted to load during startup and locked up the boot process where i needed to do a power down, disconnect the dock, then reboot and log in again before using it.  I'm not very happy! 

          F
          FGC2
          Participating Frequently
          April 7, 2023

          I contacted Adobe Support and was told to use the Creative Cloud Cleaner Tool and then use the CC Desktop App Installer to remove the Beta version.

          So I tried it and when reinstalled the BETA was still activated. Serious BUG no doubt... Broken from the latest update. I left the request and info with them and they will see if the product development team can fix it. I'll try it without the  DELL D6000 dock installed, and maybe it would allow the boot process to complete. But as for right now nothing wlse is installed besides the CC Desktop App.. No others features of the Creative Cloud Platform will be installed until the bug has been fixed for MacOS Monterey 12.6.4

          F
          FGC2
          Participating Frequently
          April 7, 2023

          After a cold reboot for the macOS Monterey 12.6.4 it now appears to have been resolved after the procedures that were mentioned to Clean and Reinstall the CC Desktop App.  Tried it with restart and then with reboot from a cold start and it does seem to work with my MacBook Air.

          But having the Beta version without wanting it seems to be the key issue going forward.

          quote

          I contacted Adobe Support and was told to use the Creative Cloud Cleaner Tool and then use the CC Desktop App Installer to remove the Beta version.

          So I tried it and when reinstalled the BETA was still activated. Serious BUG no doubt... Broken from the latest update. I left the request and info with them and they will see if the product development team can fix it. I'll try it without the  DELL D6000 dock installed, and maybe it would allow the boot process to complete. But as for right now nothing wlse is installed besides the CC Desktop App.. No others features of the Creative Cloud Platform will be installed until the bug has been fixed for MacOS Monterey 12.6.4


          By @FGC2

           

            kglad
            kglad
            Community Expert
            April 5, 2023

            i've never had any app install without my selecting it be installed.

             

            what app (beta or otherwise) installed without you actively opting to install it?

              W
              WienkeAuthor
              Known Participant
              April 5, 2023

              Creative Cloud Desktop itself is what installed Beta on its own. Today it launched to a Home screen with a Beta badge at the top left.

              Looking at Creative Clouds Apps > Beta Apps section again, I see that the action button for those is "Install." I didn't notice that because my focus was on following the instructions to un-install Creative Cloud Beta itself.

              So I can get to the All Apps section with one mouse click--which apparently now I must do every time Creative Cloud launches (it causes problems if I leave it running all the time). That's a small annoyance, nothing compared to the periodic and probably not entirely necessary annoyance of having to wait a long time for updates to launch. But I really could have done without the extra Beta puzzle from Creative Cloud this morning.

              Thanks, kglad, for your answer.

               

              kglad
              kglad
              Community Expert
              April 5, 2023

              so, is your cc working, perhaps not perfectly, but acceptably?

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