Progress is slower than usual. Working on resolving issue...

[RahulDas]

I am currently experiencing an issue with downloading Adobe applications through the Creative Cloud. The download progress has been slower than usual, often getting stuck at 1%. The Creative Cloud application also displays a warning message stating, "Progress is slower than usual. We're working on resolving this issue."

I have verified that my internet connection is stable and running at normal speeds, so I believe the issue lies with the Creative Cloud downloader itself. Despite multiple attempts to restart the download, the issue persists.

Could you please provide any guidance or steps I can take to resolve this? Any assistance in addressing this slow download issue would be greatly appreciated.

[kglad]

start here IF you can't connect, https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html

if you can (eventually) connect, reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.