• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

"Error Enabling Sync"

Engaged ,
Mar 09, 2024 Mar 09, 2024

Copy link to clipboard

Copied

Has anyone else ever gotten this message? I'm getting it on one of my registered systems and I can't figure out what the issue is. It's an ancient account (going all the way back to 2014) so I'm pretty sure it's not because of whatever modern-day limitations Adobe as imposed, but short of that I'm stumped.

Things I've tried:

  • Uninstalling and re-installing Creative Cloud
  • Pausing and un-pausing sync through Creative Cloud
  • Clearing every cache on my system including the Adobe ones
  • Restarting my system

 

Anybody know what I need to do to fix this?

TOPICS
App installs and updates , Others

Views

256

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 09, 2024 Mar 09, 2024

Copy link to clipboard

Copied

what's your version of the cc desktop app?  can it be updated?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Mar 09, 2024 Mar 09, 2024

Copy link to clipboard

Copied

When I reinstalled it I downloaded the Creative Cloud setup app straight from the Adobe site. I just now manually checked for updates, but it doesn't appear any where available.

 

Best I can tell everything's fully up to date.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 09, 2024 Mar 09, 2024

Copy link to clipboard

Copied

what's the name of your local cc sync folder?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Mar 09, 2024 Mar 09, 2024

Copy link to clipboard

Copied

I can't tell--the Adobe cloud app doesn't show the gear icon where it's supposed to.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 09, 2024 Mar 09, 2024

Copy link to clipboard

Copied

click files > open cc sync folder 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Mar 09, 2024 Mar 09, 2024

Copy link to clipboard

Copied

That option is missing too.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 09, 2024 Mar 09, 2024

Copy link to clipboard

Copied

search for Creative Cloud Files + <account type> + <profile_name> + <email> + <GUID> (for example: Creative Cloud Files Personal Account email@abc.com ####@AdobeID).

 

default location, Mac HD/Users/<Username>/Creative Cloud Files

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Mar 09, 2024 Mar 09, 2024

Copy link to clipboard

Copied

I'm on a PC, but I did find it in my User folder:

 

The folder name is: "Creative Cloud Files Personal Account [redacted e-mail address] [redacted member ID] @AdobeID"

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 09, 2024 Mar 09, 2024

Copy link to clipboard

Copied

how many hard drives do you have?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Mar 09, 2024 Mar 09, 2024

Copy link to clipboard

Copied

Thirteen.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 09, 2024 Mar 09, 2024

Copy link to clipboard

Copied

in that one computer?  if so, do you remember where you saved your sync folder?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Mar 09, 2024 Mar 09, 2024

Copy link to clipboard

Copied

I've never manually set up any kind of sync folder, and whatever Creative Cloud is trying to pull from is whatever the default folder is. Even if there was somehow some secondary folder, the method I used to uninstall the Creative Cloud app was Revo Uninstaller, which removes any and all registry keys along with everything else. The act of reinstalling the app should've reset it to default.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 09, 2024 Mar 09, 2024

Copy link to clipboard

Copied

search your os drive for "creative cloud files"

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Mar 09, 2024 Mar 09, 2024

Copy link to clipboard

Copied

The only one that turned up is one adjacent to the one we found earlier, with my e-mail address and member ID in the folder name. The "Creative Cloud Files" folder is empty.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 09, 2024 Mar 09, 2024

Copy link to clipboard

Copied

at least try the reset. i'm not sure it's worth trying anything more involved.

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Mar 09, 2024 Mar 09, 2024

Copy link to clipboard

Copied

I've used the Adobe cleaner tool and reinstalled, to no avail. I really don't want to clean all the apps I have because I've got legacy versions installed (including AE2019) and it's a huge hassle to get them back.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 09, 2024 Mar 09, 2024

Copy link to clipboard

Copied

LATEST

understood.  reset is the only thing worth retrying unless you follow the steps carefully.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines