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pedzsan
pedzsan
Inspiring
October 10, 2023
Answered

Red triangle on icon in menu bar (macOS Sonora)

  • October 10, 2023
  • 1 reply
  • 10150 views

In my menu bar, the Creative Cloud icon has a red triangle:  

But when I open up the panel, I don't see anything directing me to what is wrong.  After the upgrade to Sonoma, this occurred.  Originally when I clicked on the cloud, the libraries were not syncing.  I restarted the app (not the host) and that problem went away.  It is now green and happy.

Any ideas of what might be wrong?  Do you think it will go away if I reboot?

    Correct answer kglad

    restart your computer and see if that warning is still present.

     

    if it is, reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R


    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    October 10, 2023

    restart your computer and see if that warning is still present.

     

    if it is, reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R


      Pedro Downunder
      Pedro Downunder
      Known Participant
      February 18, 2024

      The exceeedingly irritating red triangle with white exclamation mark does not go away from the Adobe Cloud app in my Mac Menu Bar. Each time I reboot the Mac it necessitates going to the Adobe Coud, opening it and clicking on Library Syncing. Once this is done I exit the app and the triangle is gone. However, when re-opening the Adobe app at any given time the red triangle is still there (see attached screenshot).

      In an earlier post on this subject an Adobe customer suggested this is a corporate ruse, designed to have cutomers upgrade their Cloud storage plan. If this isn't so why does the annoyance persist, and how can it be stopped? I do not purchase products from Adobe other than their yearly subcription software.

      Adobe App Information: Premiere Pro 2024, After Effects 2024, Photoshop 2024, Media Encoder 2024.
      Computer: Mac Pro 2019/ Mac OS Sonoma 14.3.1, 16- Core Intel Processor, AMD Radeon Pro Vega II 32GB, 96 GM Memory.



      Pedro Downunder
      Pedro Downunder
      Known Participant
      February 19, 2024

      I have gone as you advised & removed the ⁨CEP⁩ -> extensions data. This was forwarded to the Bin.
      The computer was rebooted and the red triangle is still there. Please see images attached.


      Dear Adobe,

      I suggest you rationalise your costly "bells and whistles" promotions, and assure your "brand" remains as shiny and reliable as you would have it. One way to do this is to employ more customer support staff for phone/ screen sharing service, rather than marketing and middle management staff.

       

      Subscribers to the Adobe Creative Cloud should not have to rely on the availability and accuracy of Adobe Community "Expert" feedback. And neither should we be made to feel there is no point in trying to contact a living, flesh-and-blood customer support staffer, because your site unnecessarily creates barriers to customer/ support interaction. 

      Yours, etc -

       



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