Red triangle on icon in menu bar (macOS Sonora)

[pedzsan]

In my menu bar, the Creative Cloud icon has a red triangle:  

But when I open up the panel, I don't see anything directing me to what is wrong.  After the upgrade to Sonoma, this occurred.  Originally when I clicked on the cloud, the libraries were not syncing.  I restarted the app (not the host) and that problem went away.  It is now green and happy.

Any ideas of what might be wrong?  Do you think it will go away if I reboot?

[Pedro Downunder]

The solution given by kglad.com in this thread to the red triange with alarming white exclamation mark - a solution I can only think was awarded a tick of approval by an Adobe moderator - does precisely nothing in my Creative Cloud settings. My response is to request Adobe not be shy, hover in the background and leave all the guess work to your paying customers. For once in your profitable existence step in and provide a useful, permanant solution to this UI pain in the neck. 

[kglad]

the full cc desktfix:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[Pedro Downunder]

Thank you, I will try the "creative cloud install-stuck" method and see wether that brings any joy, and/or the Adobe cleaner tool.

[kglad]

keep us updated.

[Kalvyn Rasquinha]

Hi @Pedro Downunder , can you capture and upload a log file and share the filename here? Instructions are here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

[Pedro Downunder]

Kalvyn Rasquinha, why exactly? It is not my or any other customer's responsibility to play unpaid technical support to Adobe. This issue, as small as it may be, is your employer's responsibility. Please fix this error in the next software update. 

[kglad]

@Pedro Downunder 

if you want to make suggestions to adobe, 

to report bugs or ideas or wishes to adobe: for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

for createive cloud assets:

bugs, https://community.adobe.com/t5/adobe-collaboration-experiences/ct-p/ct-adobe-collaboration-experienc...

requests, https://community.adobe.com/t5/adobe-collaboration-experiences/ct-p/ct-adobe-collaboration-experienc...

for others, use https://www.adobe.com/products/wishform.html

if neither show a place to report the issue, just leave it here. that's the best you can do.

[Pedro Downunder]

Yesterday I used this site to contact Raj, a "real time" Adobe Technical Support staffer. The errors I wished to have remedied were varied, beginning with the oustanding red dot that appears on the cloud symbol within my Adobe Creative Cloud hub. In addition, over the past month I've had issues with After Effects and Photoshop both freezing mid use, and automatically shutting down my computer. 

Raj used Adobe's screen share app to look at my Mac OS running system. His movements on my computer were largely  performed without explanation, and I needed to ask via a text box what he was doing. I was told the red dot is to do with my not having turned off Library Syncing; and although he had now disabled it, it would eventually go away on its own accord. Raj' explanation of the red dot seemed to run counter to the explanation given in this thread.

On booting my computer this morning the red dot is back just as before. More importantly, in the course of working on my computer Raj instructed me to remove certain plugins from a system's folder, and in closing did not instruct me how and where to return the plugins.  Consequently, all my essential AE plugins are no longer in the app,  which means I cannot carry out the bulk of my daily work.  So much for Adobe's efficient, problem solving customer service. 

[Kalvyn Rasquinha]

Hi @Pedro Downunder , if you'd like help resolving the triangle icon, you can capture and upload a log file and share the filename here. Instructions are here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Sorry that your After Effects setup has gotten disrupted. Try the AE forum if you need help there.

[Pedro Downunder]

PPS: If you require the correct language etiquette, your response should have read, 'I apologise one of our Technical Support staff inadvertently removed your plugins and did not reinstate them. We will do everything to help get them back where they belong.'

[kglad]

@Pedro Downunder 

https://community.adobe.com/t5/using-the-community-discussions/adobe-community-guidelines/td-p/47881...

[Pedro Downunder]

Kalvyn Rasquinha,
I expect I should thank you for you glib reply, but there seems no reason to. The issues I describe have been created by your employer's technology, and a fellow employee (in this case Raj). Therefore, correction of these issues remains the responsibility of Adobe. 

[Pedro Downunder]

Hello Adobe community,
I followed kglad.com's instructions above, choosing the first option: https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html
As instructed I opened and clicked on "Repair" and now the Creative Cloud app has vanished. I'm now thinking  the instruction to me should have read "try the Cleaner Tool first", not last.

In any case how dod I get my Adobe CC app back?

[Pedro Downunder]

I spoke too quickly, the Adobe CC app has returned unaided after 30 minutes. And the red triangle is still present. I will try another suggestion to correct this.

[kglad]

sheesh, that disappearance was unexpected.  hopefully, the other steps aren't as dramatic.

[Pedro Downunder]

That was my thought. I clicked on the app's Repair, not Uninstall. Now, reading through the other steps you provided in this link, they seem so convoluted I'm less confident in carrying them out.  

[kglad]

only the clean install is multistep/complex and does seem pretty unreasonable for such a minor problem.

[Pedro Downunder]

As a follow up to this endless thread, last month I dealt with four Adobe phone advisors in the Indian subcontinent. Not one was able to remove the ubiquitas red triangle with white exclamation mark from my Adobe Creative Cloud icon. 

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.