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bradmagnus
bradmagnus
Known Participant
July 8, 2013
Resuelto

Repeatedly asked to accept license agreement

  • July 8, 2013
  • 15 respuestas
  • 77379 visualizaciones

I'm getting really frustrated by having to all the time accept the license agreement when I open any of the Adobe CC products. Is anyone else having these issues?

    Este tema ha sido cerrado para respuestas.
    Mejor respuesta de gener7

    OK. I think I found it.

    1. Start the Creative Cloud app with Adminstrative privileges. Right click on its' icon and choose "Run as Administator..."

    2.  Sign in

    It should work now even on a reboot. Your apps should no longer ask you to accept the license and sign in.

    Gene

    15 respuestas

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    TDRonline
    TDRonline
    Known Participant
    July 9, 2013

    It's kind of random when it happens.

    So far yesterday I had only one license agreement, but it was on one application I recently reinstalled.

    I think deleting/or Renaming the opm.db helped.

    C:\Users\[PCLOGIN_NAME]\AppData\Local\Adobe\OOBE (opm.db) changed to opm_old.db

    Also helped with CC control panel not remember my login... It would randomly disconnect and ask to sign back in, so annoying.

    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    July 9, 2013

    Great. I had a new motherboard installed on my laptop and had to re-activate a lot of software. The CC app updated and that's when I noticed it signing out. At least the admin trick worked. It's still signed in.

    Gene

    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    July 9, 2013

    I'm noticing it only on Windows 7 x64.  Today the Creative Cloud manager updated. I did sign in, but for some odd reason it signs me out without any logout or reboot on my part.  I know this because the Cloud symbol is dimmed in the System Tray and clicking on it asks for Adobe ID and Password.  Signing out of the CC app will deativate the software.

    The CC App for Windows is signing us out and that deactivates the software.

    What I might suggest is to activate via your apps and do not login to the CC app.

    It should do until this is addressed.

    Note: This does not affect Mac CC or Windows/Mac Permanent licenses.

    Gene

    gener7
    Community Expert
    gener7Community ExpertRespuesta
    Community Expert
    July 9, 2013

    OK. I think I found it.

    1. Start the Creative Cloud app with Adminstrative privileges. Right click on its' icon and choose "Run as Administator..."

    2.  Sign in

    It should work now even on a reboot. Your apps should no longer ask you to accept the license and sign in.

    Gene

    B
    Blaine91555
    Participating Frequently
    August 15, 2013

    I received a response from an Adobe Tech on this issue and I know they are trying to be helpful, but can any one of you decipher what this means?  ...

    1. uninstall the s/w Downloaded the CC under the new user a/c make that a/c as an administrator
    2. installed photoshop under the new user a/c in pc
    3. license the product license this s/w and try to work and launch

    I think s/w stands for software and I hate to be dense, but I had to send an email back to Adobe to ask what exactly they are saying to do.

    Have any of you already tried this route? I remember some of you have activated as administrator and it didn't seem to solve the problem.

    I look forward to hearing ideas on what to do from here, if anything.


    They expect you to understand that? No you're not being dense if that is the text they sent you.

    I had the same issues and I installed in the administrator account and installed as administrator. It just seemed to go away on it's own after a couple of days. I doubt it had anything to do with anything I did. It just stopped happening.

    The real issue is I can't rely on something like CC that can fail at any moment for some reason out of my control. Earning a living is hard enough without that crap. I lost enough time on just this issue that it cost me far more than CC did in hours.

    We had a momentary power outage while I was gone today. When I came back it was not enough to shut my computer down, but the clock reset which of course caused CC to deactivate. What happens if we have an Internet outage? I'm glad I have PS CS 6 just in case.

    Adobe is rich with rich Exec's, but I'm betting most customers are like me just barely eking out a living and worried about relying on CC.

    F
    FierceWraps
    Participant
    July 9, 2013

    same here

    getting crazy stupid

    E
    excited_Genie16B8
    Legend
    July 9, 2013

    Same here. Reeeeally tiresome.

    Z
    Zakkana
    Participating Frequently
    July 8, 2013

    I am having the same problem too. And it looks like my CC just chucked its licensing too as I had to not only hadto accept the license for the 15,000th time but I also had to sign in and relicense the software on my workstation.

    Edit: Not only that, but I launched Acrobat to read a PDF adter relicensing Dreamweaver and it asked me to accept the effing license again.

      bradmagnus
      bradmagnusAutor
      Known Participant
      July 9, 2013

      Zakkana wrote:

      Edit: Not only that, but I launched Acrobat to read a PDF adter relicensing Dreamweaver and it asked me to accept the effing license again.

      It's just a little bit more annoying with Acrobat, since all I wanted to do was open the worlds most accessible file type....

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