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benjamingordon
Known Participant
February 12, 2024
Question

stop 'creative cloud' folder being added to sidebar in finder.

  • February 12, 2024
  • 4 replies
  • 2656 views

hi all.

CC keeps putting a folder in the sidebar of finder with the title 'Creative Cloud Files'.

everytime i remove it when i restart its back. 

any ideas how i can stop it?

thanks

    This topic has been closed for replies.

    4 replies

    K
    Community Manager
    karans163075Community Manager
    Community Manager
    September 11, 2024

    Thank You for sharing the feedback. We have looked in to this, and from next CCD release onwards, shortcut won't be added to sidebar in finder.

      S
      stevem2159122
      Participant
      May 20, 2024

      This is super annoying to me as well.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 20, 2024

      did you try to remove it?

      S
      stevem2159122
      Participant
      May 20, 2024

      I haven't done anything but manually remove it so far. It puts it back after a while every time so far. I'm on a mac so the solution here won't work for me.

      D
      default4qzcdhjdlko5
      Participant
      April 3, 2024

      same issue here, so frustrating and ridiculous of Adobe.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        April 3, 2024

        @default4qzcdhjdlko5 

         

        did you employ the posted solution?

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        February 12, 2024

        mac:

        copy any important file to another folder and then delete Creative Cloud Files + <account type> + <profile_name> + <email> + <GUID> (for example: Creative Cloud Files Personal Account email@abc.com ####@AdobeID).

         

        default location, Mac HD/Users/<Username>/Creative Cloud Files

         

         

        windows:

        https://helpx.adobe.com/creative-cloud/kb/remove-cc-files-folder-shortcut-navigation-panel.html

         

        if that fails, Open the registry editor (regedit.exe) & naviagate to: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace You'll probably have two sub-keys. OneDrive's sub-key will be nameed '{018D5C66-4533-4307-9B53-224DE2ED1FE6}' Delete the other one, that will be Creative Cloud.

          C
          Chris23755695ehy7
          Participant
          May 21, 2024

          I don't follow the solution, can you explain more? Delete what? the folder, a file? is this on Adobe? is this on settings? Just not sure how to follow. 

          C
          Chris23755695ehy7
          Participant
          May 29, 2024

          it means, your account type will appear instead of <account type>. an example is given parenthetically.

           

          Creative Cloud Files Personal Account email@abc.com ####@AdobeID

           

          ie, if you have a personal account and your email is chris@gmail.com, you would see:

           

          Creative Cloud Files Personal Account chris@gmail.com ####@Chris23755695ehy7


          To anyone else confused by the comment, the solution is suggesting to delete the specific folder that keeps reappearing on the sidebar. The solution is informing you what the folder is named as. I use a Mac so mine was Macintosh HD > Users > and then it was inside the username folder. You can also search the folder name 

           

          @kglad, thank you for your help in finding that. 

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