Stuck in infinite "Loading Creative Cloud..."

[5EEC]

I had tried some ways that Adobe suggests including delete and download again, fix hosts file, delete the content of OOBE files. However, it still doesn't work for me. May I know do anyone have any idea how to fix this?

[kglad]

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

[5EEC]

It still doesn't work for me......

[kglad]

what os (including version)?

[5EEC]

Windows 10

[kglad]

version?

[snangok]

I have the same issue. I contacted with Adobe support and they performed remote session, but they couldn't able to fix the issue. They told that they escalted the issue, and I should wait.

[dnels4]

Please report back if Adobe is able to work with you to resolve. I'm also seeing this issue.

[BLEDI0101]

Does after shows a messgae that something is missing or damaged ?

[Titanuim · Accepted solution]

Control Panel> Repair All Visual C ++ Files!

I solved it this way.

[default0h256yvf9lq5]

This fixed it for me too!

[sverreb-s]

Hi,

how do you do that? 

I've several Visual C++ libraries installed, and have only "uninstall" option for all.

[sverreb-s]

Sorry for that - the oldest library was uninstall only, but from the 2012 library I was able to repair,

and that worked 🙂

[armirk]

Did you repair only the ones that show the repair option? What about the ones that only show the uninstall option? Did you just ignore those? Do your restart after this step?

[kglad]

correct, repair those versions for which repair is offered.  other installed versions leave.

restart is only needed prior to reinstalling the cc desktop app.

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated

restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

[Maria5E44]

Hi, it sollved also my problems with CC instalation. Thanks!!!

[Titanuim]

Recover > Repair  

[defaultpu19qfd4joip]

Thanks alot!

[Ofsance]

How to fix this on mac?? 😭😭

[kglad]

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os

restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

[andrew27467769ss5i]

Hello I have tried every single protocol above and the creative cloud is still looping endlessly when starting the app from my desktop.

Any other fixes?

[Nicholas01]

mee too, please does anyone have a fix?

[kglad]

@Nicholas01 and @andrew27467769ss5i 

for the sign in sign out loop, you should start with - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html 

[kglad · Accepted solution]

Are you all opening the Windows Control Panel > Uninstall a Program, and scrolling to the various Microsoft Visual C++ redistributables and then using "repair"?

[sverreb-s]

Thanks, I found out, and it worked ☺