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trouble with creative cloud

New Here ,
Jan 27, 2024 Jan 27, 2024

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Hello

I have a problem with the apps on the creative cloud. I have photoshop and lightroom and the last couple of days, every time I open Creative Cloud, my apps need to be installed from the start. What can I do?

 

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Community Expert ,
Jan 27, 2024 Jan 27, 2024

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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New Here ,
Jan 27, 2024 Jan 27, 2024

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thank you very much

 

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Community Expert ,
Jan 27, 2024 Jan 27, 2024

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you're welcome.

 

did one of the steps fix your problem?

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New Here ,
Jan 27, 2024 Jan 27, 2024

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I haven't tried them yet, but I wanted to thank you for replying. 

 

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Community Expert ,
Jan 27, 2024 Jan 27, 2024

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ok.  keep us updated.

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Community Expert ,
Jan 27, 2024 Jan 27, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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