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Unable to Install - Error 44 - No Retry Button as suggested in faq

Community Beginner ,
Mar 25, 2024 Mar 25, 2024

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Hello, 

two days ago I got a weird error when starting creative cloud.

Sth about Microsoft Visual c++,

I thought I might have a bad file so I reinstalled that but then creative cloud and the apps still diidnt start.

So I deinstalled all of creative cloud and the apps to reinstall them hoping to make it work again, but since then whenever I try to install creative cloud or one of the apps like Photoshop or premiere pro directly I get this error and I just don't know what to do.

I have a Video to finish soon and I really need this to work...

 

This is the error I keep getting:

Screenshot 2024-03-25 102739.png
If anyone had this and solved it before I would be truly grateful, because I don't know what to do anymore.

 

Here are some more things I tried:
I uninstalled the apps using the windows programm uninstaller

I deleted the adobe folder (thought it might not be able to create new ones when theres one there already)

I reinstalled Microsoft Visual C++ (This might not be related but it showed up at the same time with adobe not working anymore)

 

Pc Info if relevant:
OS: Win11 pro

Cpu: Ryzen 7 5800X

Gpu: ROG Strix 1080Ti

Ram: 32GB 3200mhz DDR4


I aprechiate any help

cheers

Jadiac

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App installs and updates

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correct answers 1 Correct answer

Community Beginner , Mar 26, 2024 Mar 26, 2024

That was the right clue!

 

With this I managed to find the cause:
The "C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common" File seemed to be corrupted or so:

I got the " Error 0x80070570" when I tried to delete it.

#- Even unlocker and Del /F didn't do anything.

 

-> I fixed it by booting into safemode and then deleting the File

     (I deleted the whole Adobe file in /common Files just to be safe cause another file was un-deletable as well)

-> Afterwards I used both the uninstaller and Cc

...

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Community Expert ,
Mar 25, 2024 Mar 25, 2024

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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Community Beginner ,
Mar 25, 2024 Mar 25, 2024

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Thanks for the reply kglad.

I have now followed all the steps but I sadly still get the error:

Jadiac_0-1711380726914.png


Any other things I can try?
I aprechate the help, just really need it to work again soon so I can finish my School projekt 😕

Cheers
Jadiac

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Community Beginner ,
Mar 25, 2024 Mar 25, 2024

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What I should add is that I wasn't able to follow the steps inside Ccreative ccloud desktoop app, since I already had deleted it at the time of the post.

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Community Expert ,
Mar 25, 2024 Mar 25, 2024

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did you update and repair all c++ versions?

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Community Beginner ,
Mar 25, 2024 Mar 25, 2024

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Repair didnt work so  reinstalled all of them aswell.

No luck still 😞

It's always sending the error around 27-30% of installing.

 

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Adobe Employee ,
Mar 25, 2024 Mar 25, 2024

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@Jadiac could you capture and upload a log file and share the file name with me? https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

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Community Beginner ,
Mar 25, 2024 Mar 25, 2024

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I did,
the E-mail states the name: AdobeLogs_20240325_084750_213-win-GS.zxp

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Adobe Employee ,
Mar 25, 2024 Mar 25, 2024

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Thanks @Jadiac . Passing it along to the team to investigate.

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Adobe Employee ,
Mar 26, 2024 Mar 26, 2024

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Hello @Jadiac 
We understand you're encountering issues with the installation of Adobe software on your system. To address this, please follow the steps outlined below:
1. Please verify if the directory "C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common" exists on your machine. If it does, manually delete this directory. Following deletion, utilize the Adobe Creative Cloud Cleaner tool or the uninstaller tool to remove other files as well. Subsequently, attempt the installation process again.
2. Check the permission of Dir "C:\Program Files (x86)\Common Files". Please refer to the attached screenshot showcasing the expected permissions for this directory. If permissions are not same as attached screen please fix this.
3. As an additional step, attempt to manually create a new directory within "C:\Program Files (x86)\Common Files". You should be able to execute this action with administrative privileges. If you encounter any issue in this process, it indicates potential permission issues pertaining to the "Common Files" directory. We advise addressing these permission issues promptly.

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Community Beginner ,
Mar 26, 2024 Mar 26, 2024

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That was the right clue!

 

With this I managed to find the cause:
The "C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common" File seemed to be corrupted or so:

I got the " Error 0x80070570" when I tried to delete it.

#- Even unlocker and Del /F didn't do anything.

 

-> I fixed it by booting into safemode and then deleting the File

     (I deleted the whole Adobe file in /common Files just to be safe cause another file was un-deletable as well)

-> Afterwards I used both the uninstaller and Cccleaner just to be safe as well.

 

Now  I was able to install Creative cloud again and am currently downloading premiere pro and photoshop to finish my project .. on time hopefully

(Tonight there will be no sleep xD)

 

I hope this might help others if they get the same problem.

 

Thank you for your patience

Jadiac

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Community Expert ,
Mar 26, 2024 Mar 26, 2024

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thanks for the update!

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