Unable to sync, install sync component and try again. Error Code 145

[Shamil Hussain]

Adobe Creative Cloud desktop app is not syncing. I receive an error message saying "Unable to sync, install sync component and try again. Error Code 145." 

Troubleshooting Methods I have already tried and failed:

• Resetting the Desktop App by Keeping it Foreground and pressing Cmd+Opt+R
• Signout and login again
• Uninstalled Software using both "adobe cleaner" and "adobe creative cloud uninstaller downloaded from the adobe website and reinstalling.

pls suggest me method out of this problem.

Note: Iam Using Macbook

[kglad]

when do you see that error?

[Shamil Hussain]

When I hit the file tab on the Creative Cloud desktop app it start installing something and This error message pops up.

I am not able to use the adobe fonts also because of this issue

[kglad]

what url is linked to that error code in your message?

[Shamil Hussain]

When I hit Error 145, It takes me to this page:

https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html?trackingid=CZY7...

[Shamil Hussain]

Adobe Creative Cloud desktop app is not syncing. I receive an error message saying "Unable to sync, install sync component and try again. Error Code 145." his message pops up.

Troubleshooting Methods I have already tried and failed:

1) Tried Resetting the Desktop App by Keeping it Foreground and pressing Cmd+Opt+R

2) Tried Signout and login again

3) Tried uninstalling Software using both "adobe cleaner" and "adobe creative cloud uninstaller downloaded from the adobe website and reinstalling.

pls suggest me method out of this problem.

Note: Iam Using Macbook

[kglad]

please don't post duplicate messages.

[Shamil Hussain]

Sorry..

[kglad]

no problem.

contact adobe support via chat so they can check your computer.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Shamil Hussain]

Thank you so much for your time, brother. I spoke with an Adobe agent today and after a long session, they were able to successfully resolve the issue.

[kglad]

great.  do you know how they fixed the problem?

[Shamil Hussain]

I didn't fully understand the process because they did it by remotely connecting to my system. They attempted to fix the issue by uninstalling and reinstalling the Creative Cloud app multiple times. I believe some files weren't cleared even when using the Adobe Cleaner app, and these files caused duplication issues when downloading the Creative Cloud app. They went into the root folder, renamed those files, and tried reinstalling the app. (they were doing a lot of other things in Keychain, finder etc but I Couldn't fully catch up with what those were). Finally, the problem was resolved, and my computer was successfully synced to Creative Cloud. Now I can use Adobe fonts and upload files to Adobe Cloud and Adobe libraries.

I ask for your understanding in case of any mistakes, as I am sharing this with my limited knowledge of the process.

[kglad]

ok. thank you.