Uninstalled CC but still seeing CC folders

[ajk_1962f]

In June 2022 I purchased a license for Photoshop Elements 2022. I did not want Creative Cloud--I only wanted to use PSE as a standalone app.

An Adobe tech support agent was able to delete CC for me, but I in Win10 File Manager, I still have this "ghost folder" (for lack of a better term") that I can't delete.  I get a popup as shown in the attached screenshot.

Please, somebody, let me know how to resolve this.  Thanks in advance.

[Tarun Saini]

Hi there,

We're sorry to hear about your difficulties. Could you please try the steps mentioned in this article and let's know if that helps: https://helpx.adobe.com/creative-cloud/kb/remove-cc-files-folder-shortcut-navigation-panel.html

Regards,

Tarun

[ajk_1962f]

Thank you for the link.  I tried it twice (just to make sure I was following the instructions carefully), but the folder is still there, and I'm getting the same error message. 🙁

Any other ideas?

[Neelamk]

Hi There,

We could try the below steps, it might be a bit lengthy but might help.

reinstall the cc desktop app, https://helpx.adobe.com/in/download-install/using/download-creative-cloud-apps.html

disable file and font sync.

uninstall everything cc including preferences, https://helpx.adobe.com/in/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Please let me know how it goes.

Regards,

Neelam

[ajk_1962f]

Thanks, Neelam, but I'm a little concerned about losing my preferences in standalone PSE 2022, as well as the possibility of making the situation worse.

I have two options:  1) Doing as you recommended, and 2) contacting tech support by chat or phone (whichever is free).

I'll let folks know once I make a decision.

[Tarun Saini]

Hi @ajk_1962f ,

Thanks for the info. I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Let us know if that helps.

Regards,

Tarun

[ajk_1962f]

Thanks again, Tarun.  My apologies for not responding sooner. 

I'm at capacity and my time is limited, so I haven't contacted Tech Support yet.  I'll do so as soon as I'm able.

No need to reply to this message.

ajk1962f