Working files are disconnected from creative cloud

Forum|Forum|1 year ago
January 30, 2025
2 replies
433 views

The working file shows as disconnected from the cloud. Tried most of the relevant methods from the learn more link that adobe has provided. The changes made in the file are saved in the cloud but not sure why they still show that prompt.

Tried reaching out with the customer support their solution didnt work.

Saving this file in another name works well thou.

Anyone who can assist me on this please.

How to

kglad

Community Expert

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

U

UK_ProAuthor

Participating Frequently

One which I have noted is, some of the old XD files are not facing this issue. Only the new ones which I am currently working on has those issue. Strange! Any update on this please.

U

UK_ProAuthor

Participating Frequently

Additionally, the cloud files are not updated which you check the same from another machine. The old files which I mentioned works fine those files are updated in both the cloud environment. Sync issue? Liberaries, maybe?

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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