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Senior discount for long term users

Explorer ,
Apr 04, 2023 Apr 04, 2023

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After having used Adobe since Adobe's birth, which is a very long time, I think long term users should be provided with a discounted plan option similar to students. Creatives usually continue to be creative (and by the way communicate their preference for companies) long after retirement. These projects may not provide any financial gain.

 

Adobe products are not merely a business tool but a way of life. Adobe should help support the creative community that has supported them for many years. 

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Adobe Employee , Apr 28, 2024 Apr 28, 2024

Hi everyone. We don't have a program in place right now unfortunately. We're evaluating the feasibility of a program like this if we were to add it in the future.

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Community Expert ,
Apr 04, 2023 Apr 04, 2023

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i'm not sure desktop ideas is the best place for plan suggestions/ideas, but it may be the best you can do.  check to be sure, 

 

for applicable apps, you can make (some) suggestions to adobe here, https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

 

for others, use https://www.adobe.com/products/wishform.html

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New Here ,
Apr 05, 2023 Apr 05, 2023

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Been using Adobe products for over 10+ years.  Even paid for a photography subscription when it was the only option.  You would think a discount for seniors now would be a good idea?  Not for Adobe.  I guess they must be a poor or borderline bankrupt company who can not afford to do so.  Even those who still need it but can no longer justify the cost on a retirement income.  Way to help your longtime customers Adobe!

 

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Enthusiast ,
Apr 17, 2023 Apr 17, 2023

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This sounds like my thoughts on the same topic !.

I am looking up at a shelf with DVD's of the earliest versions of Adobe Premiere and Encore, Audition etc collecting dust now so probably should be in a museum.

Thing is ..... when you retire we don't all stroll around museums all day twiddling our thumbs - we actually getout there and create videos / photographs and support charitable organisations all as a hobby.

As KathyRK has pointed out - we are not doing this as a business and the current fees are very high when you are running on a much lower income, but still want to be able to create with Adobe Software.

Surely there is an argument to introduce reduced fees for retired users ?.

Adobe are missing a marketing trick here as I have tried to get my retired friends (who are into Video / Photography) interested in Adobe software subscriptions, but all have dismissed it on the grounds of cost.

Time to look at this again please Adobe Marketing team since as loyal users I think we have funded the Adobe pot sufficiently already.

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Enthusiast ,
May 21, 2023 May 21, 2023

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If Cloud Desktop is not the best place for this proposal - where should it go as there is no ideal category?.

I just looked on Creative Cloud Services but there is still no 'Ideas/Feature request' tab for that.

The links you suggested above take you straight back here.

The 'Wishform' does not exist now and this takes you back to the normal community top level page.

 

This topic is more of a commercial discussion and needs to be elevated to the Senior Product Management team for Cloud Services encompassing the whole Adobe suite to which we subscribe.

Many of the  'senior user community ' have purchased software in the past - now collecting dust on the shelf - but represents a significant investment over the years ( pic attached) plus the ongoing subscription fees.

Buying software in a box - now who would do that ?

Maybe we should hold a competition to see who can send a photo of the tallest stack of Adobe Product SW boxes .......

Investment in Adobe over sevarl years.JPG

 

 

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Community Expert ,
May 21, 2023 May 21, 2023

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there's no place for business proposals which should convey adobe's interest.

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Enthusiast ,
May 25, 2023 May 25, 2023

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So what you are saying (in principle) is that Adobe don't understand the concept of customer retention and customer loyalty.

Let's just keep on ripping the guys off ......

 

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Community Expert ,
May 25, 2023 May 25, 2023

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i said, "there's no place for business proposals which should convey adobe's interest."

 

you can draw your own inferences but don't ascribe them to me.

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Enthusiast ,
May 26, 2023 May 26, 2023

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So my apologies if my response was not appropriate.

I think what I should have said was that I agree with your comment that Adobe should have a place on the Community Forum to see proposals/ideas from all sectors of their user community that might benefit their business long term.

 

My original response was probably not very well constructed, and not meant to cause offence.

It would be good however,  to see Adobe acknowledge loyalty of long term customers and keep an open mind on the upside this can bring to everyone.

 

 

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New Here ,
Apr 16, 2024 Apr 16, 2024

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Absolutely! I have used adobe all my life and now that I'm retired I want to still play with it but I can't afford to keep paying.

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Adobe Employee ,
Apr 16, 2024 Apr 16, 2024

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Hi everyone. I'm asking around to check if there are any existing loyalty programs.

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Adobe Employee ,
Apr 28, 2024 Apr 28, 2024

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Hi everyone. We don't have a program in place right now unfortunately. We're evaluating the feasibility of a program like this if we were to add it in the future.

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Explorer ,
Apr 29, 2024 Apr 29, 2024

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Super! You could look at a discounted fee for number of years used. I know a senior fee might cause all sorts of issues in managing.

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