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Participating Frequently
October 15, 2022
Question

데스크탑 앱 설치 오류

모든 플랜 사용가능인데 creative cloud desktop에 앱 설치가 뜨지 않습니다.  

Ce sujet a été fermé aux réponses.

1 commentaire

kglad
Community Expert
Community Expert
October 15, 2022

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if that shows an active subscription, sign into your cc desktop app using the same adobe id, 

Participating Frequently
October 15, 2022

to match account and ID
I'm not sure what the problem is

kglad
Community Expert
Community Expert
October 15, 2022

But thank you for helping me You're a nice person 🙂


we'll fix this. do you have windows 10 or windows 11 os?

 

if yes, follow the additional steps here: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if no, there's a diffierent solution needed to update your default browser to support tls 1.2