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404 error when someone that I invited to Library tries open the invite link

New Here ,
Apr 10, 2024 Apr 10, 2024

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Helllooo
Can someone help please? I invited my colleague to a few Libraries and when he tried opening the links it says '404 error' on all the invites. Does anyone know why and what we need to do?
Thanks

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Libraries

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Community Expert ,
Apr 10, 2024 Apr 10, 2024

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invite yourself using a different email to start testing.

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New Here ,
Apr 10, 2024 Apr 10, 2024

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Gives the same error.

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Community Expert ,
Apr 10, 2024 Apr 10, 2024

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can you download that same asset using a web browser?

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New Here ,
Apr 11, 2024 Apr 11, 2024

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Yes, it looks like I can.

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Community Expert ,
Apr 11, 2024 Apr 11, 2024

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why did you state "it looks like i can" instead of "i can"?

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New Here ,
Apr 11, 2024 Apr 11, 2024

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Bad english, sorry.

 

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Community Expert ,
Apr 11, 2024 Apr 11, 2024

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understood.

 

does the problematic file have an alphanumeric name and is in no folder that contains non alphanumeric characters?  eg, no spaces, question marks etc

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New Here ,
Apr 11, 2024 Apr 11, 2024

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it's not on file it's a few whole library folders to which I wanted invite my collegue. And ymost of files have spaces but no weird signs like questionmarks...

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Community Expert ,
Apr 11, 2024 Apr 11, 2024

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ok, rather than continue to troubleshoot via the forums, contact adobe support via. chat.

 

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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