Access denied - Behance and Adobe Portfolio

New Here ,
Jun 10, 2022 Jun 10, 2022

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Hello. I have an issue with logging into my Behance and Adobe Portfolio accounts. I purchased a plan in March 2022 (a K-12 plan from my school) and it should expire in March 2023.

Recently I received an email saying that my plan is about to expire on June 21, 2022, and in order to keep my Adobe Portfolio, I should renew it. I can log in to my Creative Cloud and use all of my programs as usual, but the only issue I face now is logging into Behance and Adobe Portfolio.

When I try to do it I keep getting the "Access Denied" error ("Access Denied"; You no longer have access to this service. Please contact 
Adobe Customer Support if you believe this is an error. Please follow this link.).

I already contacted the Behance support, but no reply yet. 

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Adobe Community Professional ,
Jun 10, 2022 Jun 10, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Jun 16, 2022 Jun 16, 2022

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Access Denied is usually the result of violating Adobe's TERMS of service or because someone filed a complaint against you.  In some cases, it's due to a technical problem. 

https://www.behance.net/misc/community

 

In any case, we cannot help you with a Behance/Portfolio account issue.  You'll need to contact Behance/Portfolio directly about that.  Also check your spam folder for a reply.

 

Behance Support - https://help.behance.net/hc/requests/new?ticket_form_id=4164

 

Portfolio Support - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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