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Accidentally deleted full library thinking it was an Adobe Express Brand

New Here ,
Sep 06, 2023 Sep 06, 2023

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I was working in Adobe Express and made a brand using a shared library. I didn't like how it looked, so I deleted the brand.

 

I didn't realize that I had converted the library to a brand, and that deleting the brand deleted the full library.

 

I went to the deleted files section of my creative cloud app and restored the library.

 

It's showing up on the web app, but not any of my desktop applications (Photoshop, Creative Cloud, etc).

 

How can I get the library fully restored to my desktop apps?

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Community Expert ,
Sep 06, 2023 Sep 06, 2023

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check the deleted folder where you can restore (for up to 30 days).

 

use a web browser to navigate to the following locations. at each location there are several folders/links to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

 

the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

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New Here ,
Sep 06, 2023 Sep 06, 2023

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I was able to restore the deleted library, but I can no longer access it in any of my desktop apps.

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Community Expert ,
Sep 06, 2023 Sep 06, 2023

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download them if they aren't synced within a day of resetting your desktop cc app.

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New Here ,
Sep 07, 2023 Sep 07, 2023

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how do i download the files?

 

this is a shared library and it's no longer appearing for my coworkers, either. will i have to reshare the library?

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Community Expert ,
Sep 07, 2023 Sep 07, 2023

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do you see the library online?

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