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A
Admirable_Haven5F8C
Participating Frequently
September 16, 2019
Question

Adobe Backround processes constantly running even when adobe creative cloud is off

  • September 16, 2019
  • 3 replies
  • 12144 views

I know there have been multiple posts on this topic before but I wanted to try and get a straight answer from an adobe rep: why are we forced to run Adobe backround processes even when we are not using any adobe software. Where is the option in creative cloud to disable this?

    3 replies

    jonbraz
    jonbraz
    Participant
    January 27, 2021

    I agree with OP. I just bought a new mac mini and refuse to install creative cloud becuase of how much it slowed my old comp when i was not actively using any adobe products. Just another reason for designers to move to alternatives. adobe wonders why so many ux/product designers use figma these days or sketch...

      D
      default9wvuiz2ov03v
      Participant
      October 26, 2020

      De_void, 

       

      I just read through the comments for your post. You have a very simple, valid request. You deserve the right to opt out of a program running on your computer, after all, it is your computer. I'm sorry other users here are being jerks. It's a shame that you are getting flack for something so banal as asking for the right to choose when you want  a program to be running on a computer you own. Plenty of programs allow you to disable backround usage and give you control of when it is and is not being run on your computer; sadly, since this is not a right protected in the U.S., people are subject to the will of companies/developers. To my knowledge, adobe has not given users an option to control when Adobe Creative Cloud runs and doesn't run on your computer. Even if you end the task, it will restart, sometimes using even more memory (and yes Karen, even CPU) than if you were to just leave it running. I'm sorry I don't have an answer - I'd be suprised to learn that anyone does. That being said, hope you're enjoying Creative Cloud and if you ever find an alternative with more privacy controls, please share!

       

       

        T
        Ten0101
        Participant
        November 2, 2020

        Adobe background stuff continues to slow my system down with its Memory usage. My system actually crashed today when I was looking at PDF files on my system. The Internet advised me to delete the CCXProcess.exe file on my computer (an Adobe background file that was using over 1 Gig of memory right before the crash).  We'll see what happens. But I agree - all of these background processes should not be allowed. 

          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          September 16, 2019

          these are user-to-user forums and there's not simple explanation for what you're seeing.  in fact it's not even clear there's a problem with what you're seeing.

           

          that said, adobe processes should be using a small percentage of your resourse.  here's a ss of my adobe usage:

           

            A
            Admirable_Haven5F8CAuthor
            Participating Frequently
            September 17, 2019
            You have pointed out the problem yourself; Adobe creative cloud runs backround processes even when you have exited the program. It's irrelevant whether or not they only take a small percentage of system resources, I as a user should be able to decide when I want the program to run or not. Is there no option to turn any of this stuff off?
              A
              Admirable_Haven5F8CAuthor
              Participating Frequently
              July 11, 2020
              De_void as Kglad indicated it is entirely normal for their to be Adobe services running in the background if you have a Creative Cloud membership. There are several services included with the service that require some of these processes. If you feel that the amount of CPU usage is to high then please contact our support team at https://helpx.adobe.com/contact.html so that direct assistance can be provided to review your situation.

              I understand that it's "Normal", but I think it's very reasonable for a consumer to want to decide when and how programs run on their machines. Now of course I can just go into my services.msc and manually disable a bunch of the programs, or just end them in task manager, but that is a huge pain and shouldn't really be necessary. When a user hits the exit creative cloud option, they should actually be exiting creative cloud, not half exiting it. If there is no way currently to make that happen through the program, and there is no way for me to simply run adobe software without creative cloud, then I will write a letter to support about this because it is a big problem if any company forces you to run their software when you don't want them to.

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