Adobe Backround processes constantly running even when adobe creative cloud is off

[Admirable_Haven5F8C]

I know there have been multiple posts on this topic before but I wanted to try and get a straight answer from an adobe rep: why are we forced to run Adobe backround processes even when we are not using any adobe software. Where is the option in creative cloud to disable this?

[kglad]

these are user-to-user forums and there's not simple explanation for what you're seeing.  in fact it's not even clear there's a problem with what you're seeing.

that said, adobe processes should be using a small percentage of your resourse.  here's a ss of my adobe usage:

[Admirable_Haven5F8C]

You have pointed out the problem yourself; Adobe creative cloud runs backround processes even when you have exited the program. It's irrelevant whether or not they only take a small percentage of system resources, I as a user should be able to decide when I want the program to run or not. Is there no option to turn any of this stuff off?

[kglad]

you can terminate them in task manager or your activity monitor, but there's no option to disable their restart.

[Admirable_Haven5F8C]

Wow, seriously eh? Thank you for the help anyways, I know it's not your fault adobe is this anti-consumer but it just irks me a bit. I guess it doesn't matter to them because they have a monopoly on the graphic design market. Sorry if I sounded a bit peeved, have a good one.

[Jeffrey_A_Wright]

De_void as Kglad indicated it is entirely normal for their to be Adobe services running in the background if you have a Creative Cloud membership. There are several services included with the service that require some of these processes. If you feel that the amount of CPU usage is to high then please contact our support team at https://helpx.adobe.com/contact.html so that direct assistance can be provided to review your situation.

[Admirable_Haven5F8C]

I understand that it's "Normal", but I think it's very reasonable for a consumer to want to decide when and how programs run on their machines. Now of course I can just go into my services.msc and manually disable a bunch of the programs, or just end them in task manager, but that is a huge pain and shouldn't really be necessary. When a user hits the exit creative cloud option, they should actually be exiting creative cloud, not half exiting it. If there is no way currently to make that happen through the program, and there is no way for me to simply run adobe software without creative cloud, then I will write a letter to support about this because it is a big problem if any company forces you to run their software when you don't want them to.

[Nancy OShea]

Open CC Desktop App.  Use Ctrl + W and select QUIT.

Your software does not require CC Desktop app to be open.

[Admirable_Haven5F8C]

But you see this is exactly the core of the problem Nancy, quitting creative cloud does not mean that creative cloud actually stops running in your computer's background and using system resources. Take a look for yourself: This screenshot is from after I have "quit"  creative cloud. Please just explain to me what this is and why I have to manually hit end task on 6 different Adobe programs (potentially more) to get CC to actually stop running when I want it to. This is a really big problem, not just from a security standpoint, but also for users with less system memory to spare, and just out of the principal of users having control over what runs on their computer.

[Nancy OShea]

0% means nothing.

[Admirable_Haven5F8C]

Very observant of of you Nancy, but that is CPU usage not ram. Totals to around 200 mb of memory usage. That isn't big for me, but for some it sure is, and it's also worth mentioning that the usage fluctuates. Additionally, we get back to the principal of choosing when software runs on your computer. I have 2 very simple questions, and a very simple request for adobe.

The first question is this: Is it your intent to shadily keep your programs running in the backgrounds of your users computers without them knowing even after they have clicked "Exit creative cloud".

The second Question is this: What exactly are these background programs doing while they are running?

The third request is this: If you have nothing to hide, allow users the simple option of opting out of having your software run in the background after exit instead of forcing people to use task manager and services.msc to try and fight these programs. This is a basic request and an easy fix I'm sure for your vast team of technicians.

I'm tired of being treated like an nincompoop by the people on this forum. I have tried repeatedly to contact support and been put on wait for multiple hours to no avail after even daring to mention this issue. If I keep getting silly replies like Nancy's here with "0% means nothing", I'll simply dig through your program files myself and either find a way around it or publicize whatever I come across. Please I'm just looking for a fix here.

[Nancy OShea]

#1 I don't understand what all this fuss is about.   It's assumed your equipment meets or exceeds the system requirements or you wouldn't be using the software, right?

https://helpx.adobe.com/creative-cloud/system-requirements.html

#2 This is a user-to-user forum.  I'm just a fellow product user & forum volunteer much like most everyone else without a staff badge around here.

#3 Background processes perform many critical functions including but not limited to checking your subscription status and syncing information to the cloud.  I can't tell you how to disable processes which could potentially break your software.  That's not what these community forums are for. 

#4 Please submit feature requests & concerns directly to Adobe product engineers.

https://www.adobe.com/products/wishform.html

Stay safe & good luck!

[G&G K]

Nancy, please hear us out. These services that are tied to the functionality of CC have no purpose once the program is closed, or if it's yet to be opened. Except of course, to monitor your system which is a legitimate privacy concern at best. Not only this, but they are using a considerable amount of system resources (200MB, as well as minor CPU allocation). I assume you're not someone who cares much about top level performance potential of their computer (gamers usually), but some people aren't you. The final thing to consider is that they're causing the system to boot and shut down more slowly than necessary.

I for instance, am very particular about making sure my system is performing at maximum potential at all times, and having pointless processes affecting my performance is extremely frustrating.

[Nancy OShea]

@G&G K

That's definitely NOT my experience on Win10 with latest updates. 

My CC Desktop app does not launch when I boot up my computer.  I intentionally turned it off from my OS settings.

And when I'm not using CC Desktop App which is most of the time, I use Ctrl+W and select Quit to close it.  It is not running in my taskbar.

If you continue to have questions or concerns, CONTACT ADOBE SUPPORT:

============
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

[default9wvuiz2ov03v]

The first five words of your reply made the 30 minutes I searched for an answer to your question all worth it.

[default9wvuiz2ov03v]

Correction: that was for De_void, not Nancy.

[default9wvuiz2ov03v]

De_void, 

I just read through the comments for your post. You have a very simple, valid request. You deserve the right to opt out of a program running on your computer, after all, it is your computer. I'm sorry other users here are being jerks. It's a shame that you are getting flack for something so banal as asking for the right to choose when you want  a program to be running on a computer you own. Plenty of programs allow you to disable backround usage and give you control of when it is and is not being run on your computer; sadly, since this is not a right protected in the U.S., people are subject to the will of companies/developers. To my knowledge, adobe has not given users an option to control when Adobe Creative Cloud runs and doesn't run on your computer. Even if you end the task, it will restart, sometimes using even more memory (and yes Karen, even CPU) than if you were to just leave it running. I'm sorry I don't have an answer - I'd be suprised to learn that anyone does. That being said, hope you're enjoying Creative Cloud and if you ever find an alternative with more privacy controls, please share!

[Ten0101]

Adobe background stuff continues to slow my system down with its Memory usage. My system actually crashed today when I was looking at PDF files on my system. The Internet advised me to delete the CCXProcess.exe file on my computer (an Adobe background file that was using over 1 Gig of memory right before the crash).  We'll see what happens. But I agree - all of these background processes should not be allowed. 

[jonbraz]

I agree with OP. I just bought a new mac mini and refuse to install creative cloud becuase of how much it slowed my old comp when i was not actively using any adobe products. Just another reason for designers to move to alternatives. adobe wonders why so many ux/product designers use figma these days or sketch...