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Adobe can't connenct to the Adobe Server

Community Beginner ,
Oct 22, 2021 Oct 22, 2021

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Hi, I became an information "Adobe can't connenct to the Adobe Server". I've allredy used all instructions on your website to solve this problem, but they not help. I see in my Adobe Plan for Photographers that all my invoice are paid and my creditcard is active. What should I do to selve my problem with the connecting with Adobe Server? Thank for your help.

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Cloud storage web assets, Collaboration

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Adobe Employee , Oct 22, 2021 Oct 22, 2021
Rozalias, sorry the computer is unable to reach our servers. Please make sure you implement the solutions listed in https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html and https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html to resolve any connection errors. Please update this public forum discussion if you have any questions about the listed solutions. If you feel that you have already implemented the listed solutions, then please be...

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Adobe Employee ,
Oct 22, 2021 Oct 22, 2021

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Rozalias, sorry the computer is unable to reach our servers. Please make sure you implement the solutions listed in https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html and https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html to resolve any connection errors.

 

Please update this public forum discussion if you have any questions about the listed solutions. If you feel that you have already implemented the listed solutions, then please begin a secure chat session at https://helpx.adobe.com/contact.html to see if any additional assistance can be provided to resolve the connection error, Rozalias.

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Community Beginner ,
Oct 25, 2021 Oct 25, 2021

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Thanks for your answer. You're right. Actually, I haven't upgraded my Windows 7 yet. I would like to do this after I organize data on my disk. I procrastinate on this task every time. Is possible to use Lr and PS offline without upgrading Windows 7? Today is my last day for connecting with Adobe Server 😞

 

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Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

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Rozalias, I would strongly recommend you apply any remaining updates to Windows 7 as soon as possible.  You can then procrastinate on upgrading to a supported operating system like Windows 10 or 11.

 

Please see https://helpx.adobe.com/download-install/kb/end-of-support-creative-cloud-on-windows-7.html for more information on Adobe's position on using Windows 7 with Creative Cloud applications.

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Community Beginner ,
Oct 25, 2021 Oct 25, 2021

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Are any informations about this in Polish language on website adobe.com? My English is not perfect. 

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Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

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Rozalias, you can change the language by choosing your country/language from the Region selection in the bottom right-hand corner of the help page.

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Community Beginner ,
Oct 25, 2021 Oct 25, 2021

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Thxs! 🙂 

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Adobe Community Professional ,
Oct 22, 2021 Oct 22, 2021

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In addition to what Adobe employee @Jeff A Wright said, have you updated your operating system?  Are TLS 1.2 connections enabled on your system?

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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