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jeremyy64574288
jeremyy64574288
Participant
December 6, 2016
Question

Adobe Capture shapes appearing in online library, but not my linked apps

  • December 6, 2016
  • 1 reply
  • 325 views

this is super frustrating.

I have made a set of shapes with the ios Capture app.

I am logged in with the same details on OSX and the shapes do not appear anywhere. No linked libraries, nothing.

I have a link to the shapes on a web Library, with all the shapes, but for the life of me I cannot find these anywhere in my desktop apps. wtf is going on? Have I missed something?

I've lost a few hours trying to troubleshoot this and am tearing my hair out.

This topic has been closed for replies.

1 reply

David__B
Adobe Employee
David__B
Adobe Employee
January 14, 2017

Hey Jeremy,

They should appear in the Library panel within the desktop apps, so long as your have the same Library selected, and everything has synced successfully.

  • I'd confirm they appear online in a browser, showing they synced from the iOS device Adobe Creative Cloud
  • Then open the Library panel within the desktop products and ensure syncing is turned on (from the bottom right-hand corner of the panel with the Creative Cloud icon there) and that the same Library is selected at the top.

Best,

- Dave

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