Adobe CC File Syncing Error but no Error Code

New Here ,
Oct 14, 2021 Oct 14, 2021

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Hi,

I'm working with CC for work and at some point each of my team members' respective CC folders got desynced from the server. I'm attempting to fix the problem but I'm getting a file syncing error message, but no error code. So it doesn't really help me fix the problem much.

I've uninstalled and reinstalled CC, I've been taken off the permissions for the folders and put back on, I've tried pausing and unpausing my sycning, and my boss is currently trying to resync all her files with the Cloud from scratch. But if the problem is on my end I don't know what that'll do.

I was wondering if there's a way to see what the actual error is since when I click "learn more" it just brings me to Adobe's page about  troubleshooting.

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Collaboration, File sync

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Adobe Community Professional ,
Oct 15, 2021 Oct 15, 2021

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I will move this to Creative Cloud Services.

 

Exit the Creative Cloud app (File->

Abambo_0-1634305717692.png), and in Windows Explore/Mac Finder, going to the synch folder (to be exact: I do “Open Sync Folder” before exiting!). There, rename the CC synch folder (just to be certain not to lose data) and  restart the creative Cloud app. The app starts immediately to re-sync the complete Creative Cloud data. At a later stage, you may delete the old sync folder.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 20, 2021 Oct 20, 2021

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Thank you very much for your response.

I did this and it worked perfectly and I was all synced up yesterday, but I woke up this morning and it was giving me the same error.

How can I determine what's happening here to make sure it doesn't keep happening?

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Adobe Community Professional ,
Oct 20, 2021 Oct 20, 2021

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Look here for a hint: https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 21, 2021 Oct 21, 2021

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I went to the table for my error code, which is just "Some files were
unable to sync", and did what it says--that is, I deleted my old files in
CC Web. It still hasn't fixed anything.
Then, I went to the cell just below it in the table--the one that says
"retry attempts keep failing"--and ended the task CoreSync in my task
manager. This also hasn't fixed anything.
None of my file names have any of the windows-specific characters, they're
not longer than 260 characters, etc.
Is there somewhere CC that shows a more specific error code so I can
troubleshoot?

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Adobe Community Professional ,
Oct 21, 2021 Oct 21, 2021

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LATEST

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1634859993803.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Adobe Community Professional ,
Oct 20, 2021 Oct 20, 2021

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