Adobe CC storage space alerts

Question

Hi,  I am confused about my storage space on my Adobe CC account as I am frequently getting alerts that I am running out of storage. I currently have a student version (20 GB limit.) When I click on the Creative Cloud info on my desktop, the dialogue box indicates that I am only using 3.22 GB (see this link for screenshot: http://prntscr.com/6qu59h). When I click on the Adobe Cloud icon and search settings, I see this (http://prntscr.com/6qu7w9) 94.75% of 20 MB.   Can you help me to better understand the difference in numbers?   Thank you.

Ken G. Rice · Accepted Answer

When you delete files (and folders) from the Creative Cloud Files folder on your desktop the items are not immediately deleted but moved into the Archive (think Trash on Mac OS X or Recycle Bin on Windows). The Archive is not on your computer but in the Creative Cloud file storage.

Open a browser and visit Adobe Creative Cloud. You can then Permanently Delete items from the Archive by [1] selecting those you want to delete and choosing Permanently Delete, or [2] if you want to remove everything just choose Empty Archive.

susancvineyard7526424 · Answer

I have just started getting the Creative Cloud Out of Space message.

When I go to Archives....and most other folders, I'm told that nothing is there.

I do not see how much storage I am using under Settings.

I can only see three files. I have no shared libraries... I archived one picture and it isn't showing up in archives. Trying to navigate out there is very confusing. I'd like to just be able to see a list of exactly what I have and how big each of the files or folders is, and be able to delete items, but I am not finding that information. Is there a tutorial somewhere?

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